DHHS Netsmart Training and Support
Tip Sheets, Guides, and Resources for Netsmart solutions users
Training and Support Resources
Common Questions/Concerns
| Support Issue | Who to Contact |
|---|---|
| Password Reset, Application Questions, or Issues |
|
|
Tip Sheet Creation, Training, and General Assistance with Netsmart Solutions |
|
| myAvatar NX/ProviderConnect NX Access or Termination Request |
|
| CPT/Service Code Updates |
|
| Provider & Program Updates |
|
| Merge Medical Records/Edit Medical Records |
|
| Agency payments |
|
|
|
IT, Application Downloads, & Computer Requirements
Important Downloads for Avatar
- Avatar_Cache_ODBC_Driver_ENU_R1.zip
- Avatar_POS_Scanning_2.0.9_ENU_R1.zip
- NetsmartReportViewer_11.5.zip
- 32-bit (x86) ODBC Driver
- Perceptive WebCapture v24
- Signature Pad.zip
- Signature Pad Installation Instructions.pdf
Computer Requirements for Provider Connect & Avatar
|
Minimum |
Recommended | |
|---|---|---|
|
Processor |
1.0 GHz or faster 32-bit (x86) |
2.0 GHz 32-bit (x86) or 64-bit |
|
Memory (RAM) |
1GB |
2GB or greater |
|
Hard Disk Space |
1GB |
2GB or greater |
|
Operating System |
Windows 7 or 8 |
Windows 10 |
|
Display |
VGA (1024 x 768) or higher
Monitors with resolution known as 1080p or FHD(1920x1080) and K / Ultra HD (3840 x 2160), 2K / QHD (2560 x 1440) is not supported. This includes all high resolution and retina displays such as (Microsoft Surface and HP Spectre) Avatar will show very small. Support will be targeted post the release of Java 9, with an estimated release no sooner than July 2018. |
VGA (1024 x 768) or higher
Monitors with resolution known as 1080p or FHD(1920x1080) and K / Ultra HD (3840 x 2160), 2K / QHD (2560 x 1440) is not supported. This includes all high resolution and retina displays such as (Microsoft Surface and HP Spectre) Avatar will show very small. Support will be targeted post the release of Java 9, with an estimated release no sooner than July 2018. |
|
Mouse |
Microsoft or compatible pointing device |
Microsoft or compatible pointing device |
|
Network |
50kbs per concurrent user Latency below 50ms Jitter below 2ms |
60kbs+ per concurrent user Latency below 40ms Jitter below 2ms |
|
Browser |
IE 9 (Windows 7) IE 10 (Windows 7, 8) IE 11 (Windows 7, 8.1,10) IE 32-bit only in compatibility mode Google Chrome (16+) Mozilla Firefox (10+) |
IE 10 (Windows 7, 8) IE 11 (Windows 7, 8.1,10) IE 32-bit only in compatibility mode Google Chrome (58) Mozilla Firefox (53) |
| Java |
Individually Supported Versions (32-bit only)
JRE 1.6. u22 to u49 (Known security faults, not recommended) (Windows 8+ requires JRE 1.6 u38 or later versions)
JRE 1.7.0_45
JRE 1.7.0 u51 (RADplus 2011 or higher + MW Build 2014.01.00.1276 or higher)
JRE 1.7 u55 to u80 (RADplus 2011 or higher + MW Build 2014.01.00.1276 or higher)
JRE 1.8 u5 to u71,73* (RADplus 2011 or higher + MW Build 2014.01.00.1276 or higher)
JRE 1.8 u77 - u131),Requires MW Build 2016.01.00 build 1735 or higher
|
Recommended Latest Version (32-bit only)
Build 2017.00.00
Build 1881 or higher |
myAvatarNX Tip Sheets & Guides
Getting Started with myAvatar NX
Forms, Notes & Assessment Tip Sheets
- Accessing Autosave Data in myAvatar NX
- Admission (Outpatient)
- Allergies and Hypersensitivities Tip Sheet
- Anonymous Crisis Intake and P Numbers as of 6/11/24
- Append Documents
- Client Demographic Change Request
- Clinical and Non Clinical SAR J Tip Sheet
- Community Progress Note
- Community Transcriber Progress Note
- Community Treatment Plan
- Crisis Plan
- Deleting Forms in Draft Status
- Diagnosis
- Diagnosis Review
- Discharge
- Error Correction Request and Widget
- Client Contacts (Family/Care)
- MMC Console Form and Crisis Mobile Console View
- Milwaukee Mobile Crisis - Mobile Progress Note Tip Sheet
- Outpatient Caseload Practitioner ASSIGN & REMOVE forms
- Service Authorization
- System Templates
- Viewing Attachments from Provider Connect Legacy in myAvatar NX
- Verifying Community Treatment Plan Status
PPS, NOMs, and Comprehensive Assessment
- PPS Non Episodic Collection Training PPT
- WI DHS PPS AODA Handbook
- WI DHS PPS Mental Health Handbook
- MKE CO Handbook PPS AODA
- MKE CO Handbook PPS Mental Health
- MKE CO Handbook NOMS Program Evaluation
- NOMS Program Evaluation Downtime Form
- AODA PPS Downtime Form
- Mental Health PPS Downtime Form
- Comprehensive Assessment Companion Guide
- Comprehensive Assessment Downtime Form
Guides for Program Specific Forms, Order Entry, and Telehealth
1915i Housing
Adult Protective Services (APS)
Birth to Three
Comprehensive Community Services (CCS)
- Community Progress Note
- CCS - Community Treatment Plan
- Verifying Community Treatment Plan Status
- CCS Provider Referral Request Widgets
- Provider Referral Request Form
- Client Care Coordination Assignment
- Assessment Tracker
- CCS Annual Program Survey
- CCS - Strengths List
- CCS - Support Plan
- Medical Information Sheet
- Viewing Attachments from Provider Connect Legacy in myAvatar NX
CYFS Youth Justice
MCMHC Users
- MCMHC Admissions
- MCMHC Post Admission Template
- Scheduling Calendar
- MCMHC Client Appointment Status
- MCMHC Consent Documentation and Tracking Tip Sheet
- Telehealth Appointment Cycle Tip Sheet
- Telehealth FAQs
- MCMHC Treatment Plan
- Progress Note Validation
- Appointment Reconciliation Post Discharge
- Documenting Lab Results
- Staff Member Hours and Exceptions
- Scanning and Importing Documents
- Helpful MCMHC Reports
Order Entry / Order Connect Users
Telehealth for Access Clinics
Transportation Team
Provider Connect NX Tip Sheets & Guides
- Admission (Outpatient)
- Client Demographic Change Request
- Client Dashboard – Quick Access to Review Authorizations, Service History & Demographics
- Clinical and Non Clinical SAR J Tip Sheet
- Diagnosis
- Discharge
- Entering Dates in ProviderConnect NX
- Fast Service Entry Submission
- ProviderConnect NX Billing Reports
- ProviderConnect NX Clinical Reports
- ProviderConnect NX Customization
- ProviderConnect NX Go-Live Tips
- ProviderConnect NX User Training Guide
- Provider File Attach Tip
- Netsmart One Team Help Desk Support Portal Login Guide
- Residential Bed Availability
- Service Authorization Request
- Service Error Correction Form and Widget
PPS, NOMs, and Comprehensive Assessment
- PPS Non Episodic Collection Training PPT
- WI DHS PPS AODA Handbook
- WI DHS PPS Mental Health Handbook
- MKE CO Handbook PPS AODA
- MKE CO Handbook PPS Mental Health
- MKE CO Handbook NOMS Program Evaluation
- NOMS Program Evaluation Downtime Form
- AODA PPS Downtime Form
- Mental Health PPS Downtime Form
- Comprehensive Assessment Companion Guide
- Comprehensive Assessment Downtime Form
Use this form to submit enhancement requests for myAvatar NX or ProviderConnect NX. Files/images can be attached to the request if applicable. A Healthcare Application Team Member will be assigned to your request during our next weekly Change Meeting.