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Behavioral Health Services (BHS)

Providing Connections That Support Recovery

Behavioral Health Services

24-Hour Crisis Line

Call (414) 257-7222 now if you believe you or a loved one is experiencing a crisis.

Am I Having a Crisis?

Anyone can have a crisis.

Adult. Child. Man. Woman. Healthy. Out of shape. No family history of mental health concerns. Day shift. Night shift. ANYONE.

Signs of a Crisis

  • You've thought about what method you would use to harm yourself or someone else
  • You don't feel able to cope with daily problems or activities
  • Your thoughts are racing and you are talking faster than you remember
  • You hear voices others don't seem to hear
  • You feel others are planning to harm you
  • You feel constant pain and/or stomach discomfort
  • You feel unusually tired, or energetic, all of the time
  • You feel very agitated or restless


If you are feeling any of these things, call our crisis line right away, any day, any time.

(414) 257-7222

We can send a mobile team to you, or you can visit any of these crisis help locations below:

MCFI Behavioral Health Crisis Resource Center

(South Side)

2057 S 14th St.

Milwaukee, WI

Call (414) 643-8778 24 hours per day

MCFI Crisis Resource Center

(North Side)

5409 W Villard Ave.

Milwaukee, WI

Call (414) 539-4024 24 hours per day

Access Clinic South

(Located within Sixteenth Street's National Avenue Clinic)

1635 W. National Ave.

Milwaukee, WI 53204 

Hours: 8:30 a.m. - 4:30 p.m.

Walk-in hours for initial assessment: 8:30 a.m. - 2:30 p.m., Monday through Friday 

Phone: (414) 257-7900

More Information 


Crisis Services Brochure

Access Clinic East 

(In partnership with Outreach Community Health Centers)

210 W. Capitol Drive 

Milwaukee, WI 53212 

Hours: 8:30 a.m. - 4:30 p.m.

Walk-in hours for initial assessment: 8:30 a.m. - 2:30 p.m., Monday through Friday 

Phone: (414) 257-7665 

More Information 


Crisis Services Brochure - Spanish 

Access Clinic North

(Located within Milwaukee Health Services, Inc.)

8200 W. Silver Spring Dr.

Milwaukee, WI 53218

Hours: 8:30 a.m. - 4:30 p.m.

Walk-in hours for initial assessment: 8:30 a.m. - 2:30 p.m., Monday through Friday 

Phone: (414) 257-5190

More Information 


Crisis Services Brochure

Milwaukee County Mental Health Clinic

(Located within Shafi Plaza)

1919 W. North Avenue, Suite 200

Milwaukee, WI 53205

Hours: 8:30 a.m. - 4:30 p.m.

By appointment only 

Phone: (414) 257-7610


Crisis Services Brochure

Mental Health Redesign

The Milwaukee County Mental Health Complex and Psychiatric Crisis Services emergency room, located for 40 years at 9455 W. Watertown Plank Road in Wauwatosa, have officially closed.

This closure marks a new and major milestone in the transformation of the county’s mental health system into a national best-practice system that includes community-based care and the nation's first public-private partnership mental health emergency center.

The closure of the Mental Health Complex does not change Milwaukee County’s commitment to behavioral health services or the scope and quality of services available. Through the mental health redesign, Milwaukee County residents can now access behavioral health services closer to home at more locations across the county instead of traveling to one location.

Learn more about the new system of care and what services and resources are available here.

Medical Records

To obtain a copy of your medical records, call (414) 257-5200.

I Am Seeking Help for Myself

For Adults

Adults age 18 and up needing help with non-crisis behavioral health or substance abuse treatment, learn more about what we have to offer for Adult Services here

Click here for a brochure, or click here for a brochure in Spanish

Call us at (414) 257-8085.

For Children

Behavioral health and addiction know no boundaries, including those we erect separating adults and children. If you are age 23 or younger, or the parent/guardian of a minor, experiencing behavioral health problems or addition to alcohol or other drugs, BHD can help.

Click here to learn more about our Children's Services.

Call us at (414) 257-7607 to start the process of connecting you or your child to recovery.

Refer Someone to BHS

If you are a practitioner, community service provider, or just a loved one of someone in need of behavioral health or substance abuse help, here's how to reach us:

For Adults

If you have a person aged 18 or older in need of behavioral health or substance abuse help provided by the Milwaukee County DHHS Behavioral Health Services, you have two options:

  1. Call BHS's Community Access to Recovery Services (CARS) program at (414) 257-8085
  2. Fill out this referral form and fax it to (414) 454-4242

For Children

All children's services at the Milwaukee County DHHS Behavioral Health Services are centered on our Wraparound Milwaukee program. Referrals to Wraparound Milwaukee are simple, and only have a single point of contact.  

All you have to do is call (414) 257-7607 and we can get the process started.

Online Referral Form

Contact DHHS Behavioral Health Services 

Talk to Us

General Information

(414) 257-6995

Medical Records/Release

(414) 257-6984

(414) 257-8167 (fax)

Human Resources

(414) 257-7434


(414) 257-5202

Mike Lappen

Mike Lappen, MS, LPC

Behavioral Health Services Administrator


Contact [email protected] for media inquiries


1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

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