Department of Health and Human Services

Providing Connections That Support Recovery


24-Hour Crisis Line

(414) 257-7222

Call now if you believe you or a loved one is experiencing a crisis.

Am I Having a Crisis?

Anyone can have a crisis.

Adult. Child. Man. Woman. Healthy. Out of shape. No family history of mental health concerns. Day shift. Night shift. ANYONE.

Signs of a Crisis

  • You've thought about what method you would use to harm yourself or someone else
  • You don't feel able to cope with daily problems or activities
  • Your thoughts are racing and you are talking faster than you remember
  • You hear voices others don't seem to hear
  • You feel others are planning to harm you
  • You feel constant pain and/or stomach discomfort
  • You feel unusually tired, or energetic, all of the time
  • You feel very agitated or restless


If you are feeling any of these things, call our crisis line right away, any day, any time.

(414) 257-7222

We can send a mobile team to you, or you can visit any of these crisis help locations below:

Mental Health Redesign

The Milwaukee County Mental Health Complex and Psychiatric Crisis Services emergency room, located for 40 years at 9455 W. Watertown Plank Road in Wauwatosa, have officially closed.

This closure marks a new and major milestone in the transformation of the county’s mental health system into a national best-practice system that includes community-based care and the nation's first public-private partnership mental health emergency center.

The closure of the Mental Health Complex does not change Milwaukee County’s commitment to behavioral health services or the scope and quality of services available. Through the mental health redesign, Milwaukee County residents can now access behavioral health services closer to home at more locations across the county instead of traveling to one location.

Learn more about the new system of care and what services and resources are available here. To obtain a copy of your medical records, call (414) 257-5200.

MCFI Behavioral Health Crisis Resource Center

[South Side]

2057 S 14th St.

Milwaukee, WI

Call (414) 643-8778 24 hours per day

MCFI Crisis Resource Center

[North Side]

5409 W Villard Ave.

Milwaukee, WI

Call (414) 539-4024 24 hours per day

Access Clinic South 
Located within Sixteenth Street's National Avenue Clinic 

1635 W. National Ave. 

Milwaukee, WI 53204 

Hours: 8:30 a.m. - 4:30 p.m.

Walk-in hours for initial assessment: 8:30 a.m. - 2:30 p.m., Monday through Friday 

Phone: (414) 257-7900

More Information 


Crisis Services Brochure

Access Clinic East 

In partnership with Outreach Community Health Centers 

210 W. Capitol Drive 

Milwaukee, WI 53212 

Hours: 8:30 a.m. - 4:30 p.m.

Walk-in hours for initial assessment: 8:30 a.m. - 2:30 p.m., Monday through Friday 

Phone: (414) 257-7665 

More Information 


Crisis Services Brochure - Spanish 

Access Clinic North 
Located within Milwaukee Health Services, Inc.

8200 W. Silver Spring Dr.

Milwaukee, WI 53218

Hours: 8:30 a.m. - 4:30 p.m.

Walk-in hours for initial assessment: 8:30 a.m. - 2:30 p.m., Monday through Friday 

Phone: (414) 257-5190

More Information 


Crisis Services Brochure

Milwaukee County Mental Health Clinic
Located within Shafi Plaza 

1919 W. North Avenue, Suite 200

Milwaukee, WI 53205

Hours: 8:30 a.m. - 4:30 p.m.

By appointment only 

Phone: (414) 257-7610


Crisis Services Brochure

I Am Seeking Help for Myself

For Adults

Adults age 24 and up needing help with non-crisis behavioral health or substance abuse treatment, learn more about what we have to offer for Adult Services here or call us.

Call (414) 257-8085

For Children

Behavioral health and addiction know no boundaries, including those we erect separating adults and children. If you are age 23 or younger, or the parent/guardian of a minor, experiencing behavioral health problems or addition to alcohol or other drugs, BHD can help.

Click here to learn more about our Children's Services, or with a single call, we can start the process of connecting you or your child to recovery.

Call (414) 257-7607

Refer Someone to BHD

If you are a practitioner, community service provider, or just a loved one of someone in need of behavioral health or substance abuse help, here's how to reach us:

For Adults

If you have a person aged 18 or older in need of behavioral health or substance abuse help provided by the Milwaukee County DHHS Behavioral Health Division, you have two options:

  1. Call BHD's Community Access to Recovery Services (CARS) program at (414) 257-8085
  2. Fill out this referral form and fax it to (414) 454-4242

For Children

All children's services at the Milwaukee County DHHS Behavioral Health Division are centered on our Wraparound Milwaukee program. Referrals to Wraparound Milwaukee are simple, and only have a single point of contact.  

All you have to do is call (414) 257-7607 and we can get the process started.

Community Conversations Report Out

In February 2020, Milwaukee County Behavioral Health Division (BHD) and its partners launched the Psychiatric Crisis Redesign Community Engagement project to educate the community on the behavioral health service redesign efforts that are taking place throughout Milwaukee County and to get community input on the current and future state of behavioral health services in Milwaukee County. This qualitative research project was designed specifically to learn about the lived experiences of the community and to hear the voices of community members.
In partnership with Perceptivity and the Zeidler Group, BHD hosted eight intimate community conversations for up to 20 participants per session. The community conversations, led by trained facilitators, were attended by BHD staff, mental health advocates, law enforcement partners, providers, and the community at large.
The report and video provide a summary of the feedback received from the community conversations as well as recommendations based on the comprehensive analysis of this feedback.


Community Conversations Report                      Community Conversations Video                                         


What's Going on at BHD?

Psychiatric Crisis Redesign Steering Committee

Psychiatric Crisis Redesign is a public/private effort involving Milwaukee County’s Behavioral Health Division, members of the Milwaukee Health Care Partnership, and others, to work together to redesign the psychiatric crisis delivery system for Milwaukee County residents. The Steering Committee advises the redesign of the public/private delivery system by providing high level direction, support, and oversight, as well as enhancing collection of input from and communication with key sponsors and stakeholders.


Past Meeting Materials:

June 21, 2021 at 3:30 p.m. - via Microsoft Teams

March 22, 2021 at 3:30 p.m. - via Microsoft Teams

Jan. 25, 2021 at 3:30 p.m. - via Microsoft Teams

Dec. 21, 2020 at 4 p.m. - via Microsoft Teams

Nov. 9, 2020 at 3:30 p.m. - via Teleconference

Sept. 28, 2020 at 3:30 p.m. - via Teleconference 

June 8, 2020 at 3:30 p.m. - via Teleconference

Feb. 24, 2020 at 3:30 p.m. - at BHD (9455 W. Watertown Plank Rd.) Conference Room 1045

Jan. 27, 2020 at 3:30 p.m. – at BHD (9455 W. Watertown Plank Rd.) Conference Room 1045

Dec. 2, 2019 at 3 p.m. – at Ascension Outpatient Center, 201 North Mayfair Road Conference Room C

2022 Milwaukee County DHHS Behavioral Health Division Budget

Here's what's happening and how you can participate.

What's Happening for the 2022 BHD Budget?


March 18, 2021

Mental Health Board

Public Comment Meeting 

April 23, 2021

Mental Health Board

Discuss 2022 Budget Assumptions

June 3, 2021

MHB Finance Committee

BHD Chief Financial Officer present preliminary 2022 budget to Finance Committee

June 15, 2021

MHB Finance Committee

Public Comment on 2022 preliminary budget and narrative to Finance Committee

June 15, 2021

Behavioral Health Division Website

The narrative for the 2022 BHD Budget will be posted on this page.



June 24, 2021

MHB Finance Committee

The Director of the Milwaukee County Department of Health and Human Services will present the requested 2022 BHD budget.  Public comment will be taken at this meeting, followed by Committee votes on recommendations and budget.

July 8, 2021

Mental Health Board

The Director of Milwaukee County Department of Health and Human Services will present the final request for the 2022 BHD budget. The Chair of the MHB Finance Committee will make recommendations as well. The MHB will make a final vote to approve the 2022 BHD budget.

July 15, 2021 Formal Budget Submission



Participate in the 2023 BHS Budget!

Attend any or all of our 2023 BHS Budget Public Comment sessions. Or, if you can't make it, submit your comments online.

All comments submitted online will be presented to the membership of the Milwaukee County Mental Health Board.


2023 Budget Amendment Template

2023 BHS Requested Budget Narrative

2021 Behavioral Health Division Hospital Fees 

Open AllClose All
  2021 Milwaukee County DHHS Behavioral Health Division Hospital Fees
Service Description  Charge 
Adult Inpatient Per Diem  $2,159
Child Inpatient Per Diem  $2,451
Interactive Complexity  $165
Psychiatric Diagnostic Interview  $231
Psychiatric Diagnostic Interview w/medical service  $327
Inpatient Psychotherapy - 30 min  $115
Inpatient Psychotherapy - 45 min  $156
Family Psychotherapy (without patient)  $157
Family Psychotherapy (with patient)  $171
Group Psychotherapy  $67
Psychiatric Interpretation (with patient)  $145
Psychological Testing  $211
Psychological Testing by Technician  $211
Psychological Testing by Computer  $136
Assessment of Aphasia  $330
Developmental Test Limited  $39
Developmental Test Extended  $349
Neurobehavioral Status Exam  $259
Neuropsychological Status Exam  $286
Neuropsychological Testing  $249
Neuropsychological Testing by Computer  $197
Initial Hospital Care (level 1)  $246
Initial Hospital Care (level 2)  $313
Initial Hospital Care (level 3)  $459
Subsequent Hospital Care (level 1)  $100
Subsequent Hospital Care (level 2)  $168
Subsequent Hospital Care (level 3)  $249
Hospital Discharge Services 0-30 min  $178
Hospital Discharge Services 30+ min  $267
Prolonged Service, First Hour  $223
Prolonged Service, Each Add'l 30 Min  $220
Smoking and Tobacco Cessation 3+ min  $32
Smoking and Tobacco Cessation 10+ min  $58

Contact DHHS Behavioral Health Division

Visit Us

Talk to Us

General Information

(414) 257-6995

Medical Records/Release

(414) 257-6984

(414) 257-8167 (fax)

Human Resources

(414) 257-7434


(414) 257-5202

Mike Lappen, MS, LPC

Behavioral Health Division Administrator


Contact for Media Inquiries


1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

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