Our Work. Our Values.

We are the Community Reintegration Center (formerly called the House of Correction). By the principles outlined in Wisconsin Statues Chapter 301, the Community Reintegration Center (CRC) operates as a secure facility for adult men and women. We are located in Franklin, Wisconsin. We are the largest county correctional facility in the state. The maximum capacity is 1,766 beds.

Research shows that incarceration alone doesn't change behavior. We believe we make communities safer by offering evidence-based programming that reduces recidivism and prepares residents for their return to the community.

Our Core Values:

• Humanity: Value all differences treating everyone with dignity and respect
• Integrity: Operate from the highest ethical character while maintaining a strong sense of honesty and morality
• Security: Maintain a safe and secure institution
• Competency: Achieve excellence through recruitment, training, and leadership
• Community: Engage partners to increase access to services

The Milwaukee County Community Reintegration Center is accredited by the National Commission on Correctional Health Care (NCCHC). This demonstrates our compliance with NCCHC’s nationally recognized standards of care for correctional health services in jails. 

To maintain NCCHC accreditation, the CRC underwent a rigorous professional assessment. During the assessment, a team of experienced physicians and experts in correctional health care surveyed the facility for compliance with jail-specific standards. The team's evalaution covered a variety of areas including patient care and treatment, health promotion, safety and disease prevention, governance and administration, personnel and training, special needs and services, and medical/legal issues.

Visit a Resident

Go to to icsolutions.com to schedule an in-person visit. The visit must be scheduled 24 hours in advance.

Check on a Resident (for Family Members)

Call: (414) 427-4787

Incarceration is hard for family members. That why we created a family services unit to support family members during the incarceration period. Family members may check on a CRC resident by contacting the CRC Family Liason. The CRC family resources team works with correctional staff and you to respond to your questions, requests, concerns or complaints.

The family services team also provides:

• Information about visitation rules and policies
• Information about mail and telephone contact
• Staff initiates positive family contact when incarcerated individuals are in distress or experience a family crisis

Send Money to a Resident

When a resident is booked into the Community Reintegration Center, they get a commissary account. Residents may use money in the account to order commissary items, pay their bail or other expenses. The daily deposit limit to commissary account is $300.
It can take up to 24 hours to see a deposit in a resident's account

How to deposit money:

• By Website: Send money using the Access Corrections Website.
• By Phone: Call (866) 345-1884. Deposit money 24 hours a day, seven days a week. Make payments with Visa or MasterCard credit cards.
• In Person (kiosk machines): Lobby kiosks are available 24 hours a day, seven days a week. Use kiosk machines at the following locations:
  • Milwaukee County Criminal Justice Facility, 949 N. 9th Street, Milwaukee (lobby and G-Level)
  • Community Reintegration Center, 8885 S. 68th Street, Franklin (lobby)
  • Other Kiosk Locations: Send money from over 800 kiosk locations.
• Participating Stores: Register at cashpaytoday.com. Get a barcode and make a cash deposit where you shop. Retailers include stores like Dollar General, Walgreens, CVS and 7-Eleven.

ATTENTION: IMPORTANT NOTICE ABOUT RESIDENT MAIL. OUR POLICY HAS CHANGED.

All regular incoming and outgoing resident mail is subject to inspection. This includes legal mail (privileged mail). View the new Milwaukee County Reintegration Center Mail Policy for full details.

** Special Notice: 2024 Addendum regarding books, periodicals and magazines