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Find 24-hour payment and collection information on your child support case on the State of Wisconsin Child Support website.
You may also call the KIDS Information Line for payment and collection information on your child support case, account balances, copies of payment records or replacement of checks that are lost or stolen. Operators are available from 8 a.m. to 5 p.m., Monday through Friday. Automated operators are available 24 hours/7 days.
Outside Milwaukee: (800) 991-5530
TDD: (877) 209-5209
Income withholding is the way most support is collected, but there are other ways you can make a support payment. These options do not replace income withholding, but are useful if you are self-employed, between jobs or if you want to pay extra toward your past-due support. Whichever way you choose, all support must be paid through the Trust Fund. This is not only a state law, but is the only way you can be sure that you get credit for your payments. In addition to the fees listed next to the payment options below, a payer should contact his or her financial institution or credit card company to determine if other fees apply.
Payments may be sent by a payer with a personal check, cashier's check or money order to the Wisconsin Support Collection Trust Fund (WI SCTF). Include a payment coupon when mailing a support payment. This ensures that your payment will be applied to your account.
When mailing your support payment:
WI SCTF P.O. Box 74200 Milwaukee, WI 53274-0200
Use these payment coupons to pay current support, past-due support and interest:
Coupons are not accepted at the child support office.
Use this payment coupon to pay R&D fees:
If you have a question about your coupons, call the KIDS Information Line at (800) 991-5530, (877) 209-5209 TDD.
There are two ways to pay support online. Before signing up for one of these services, read the details about fees and payment timing.
Disclaimer: These electronic payment products are offered by private companies. Milwaukee County Child Support Services does not receive the fees for these services.
How does it work?
Fees
Timing
Please read Terms of Service for more information. For answers to general questions, please visit GovPayNet FAQ.
Website
Payers who used e-ChildsPay.com to make payments will now be redirected to ExpertPay.com. Payer information was not migrated to ExerptPay, so users must re-register to make a payment.
A convenient way to pay for those who are self-employed. You can make a support payment anytime, from anywhere, by using a touch-tone phone.
Find more information and instructions for pay-by-phone.
A convenient way to pay child support with cash. You can make a support payment anytime, by visiting any MoneyGram location.
Example of Wallet Card
Information Flyer
The Child Support Online Services website gives information about all payments and/or collections, as well as balances for the last 60 days. Information is updated every night except Sunday.
Direct Deposit
Debit Card
KIDS Information Line
Notices to withhold support are sent to employers. Your employer then deducts the support amount from your paycheck and sends the money to the trust fund for processing. Employers may charge a fee to cover their costs to withhold support.
Child support may also be withheld from:
New income withholdings may take up to 30 days for support payments to start coming out of your paycheck. Here's how it works:
After a payment is posted in the child support system, it may take another two business days to get to the family.
Once income withholding starts, payments should start coming in according to when the paying parent gets paid. Almost all employers issue paychecks weekly, every two weeks or monthly. Keep in mind the employer has up to five business days to send the payment, so support payments will not always post the same day of the week.
Income withholding is also used to collect receipt and disbursement (R&D) fees. Withholding for R&D fees is only used when a parent does not pay the yearly fee in full or still owes R&D fees from previous years.
Additional questions parents ask about income withholding can be found on the State of Wisconsin Child Support website.
Jim Sullivan, Director 901 North 9th Street, Room 101 Milwaukee, WI 53233-1425
Hours: 8 a.m. to 5 p.m. Monday - Friday
Customer Service: (414) 615-2593
Fax: (414) 223-1865