Payments & Fees

Payment and Collection Information

Find 24-hour payment and collection information on your child support case on the State of Wisconsin Child Support website.

You may also call the KIDS Information Line for payment and collection information on your child support case, account balances, copies of payment records or replacement of checks that are lost or stolen. Operators are available from 8 a.m. to 5 p.m., Monday through Friday. Automated operators are available 24 hours/7 days.

Outside Milwaukee: (800) 991-5530

TDD: (877) 209-5209

GovPayNet

How does it work?

• Pay with credit, debit or pre-paid debit card brands (or any combination). Visit the website to see which cards are accepted
• Payments accepted 24 hours a day, 7 days a week

Fees

• There are fees charged for using GovPayNet

Timing

•  Your payment may take up to seven days to reach the trust fund

Please read Terms of Service for more information. For answers to general questions, please visit GovPayNet FAQ.

ExpertPay

How does it work?   

• Pay with money transferred from your checking or savings account
• Pay with PayPal, VISA, MasterCard or Discover

Fees

• There is a $2.50 registration fee to set-up payments directly from a bank account and no additional fees for transactions
• There is a 2.95% fee for payments using PayPal, VISA, MasterCard or Discover

Timing

•  Your payment may take up to seven days to reach the trust fund

 Visit ExpertPay

e-ChildsPay Operated by ExpertPay

Payers who used e-ChildsPay to make payments will now be redirected to ExpertPay. Payer information was not migrated to ExpertPay, so users must re-register to make a payment.

Custodial Parent Payment Information

The Child Support Online Services website gives information about all payments and/or collections, as well as balances for the last 60 days. Information is updated every night except Sunday.

Direct Deposit

• To have support payments deposited into a checking or savings account, you must fill out a direct deposit form and return it to the Wisconsin Support Collection Trust Fund for processing. You can also call the Trust Fund at (800) 991-5530, (877) 209-5209 TDD and request that a direct deposit form be mailed to you
   

Debit Card - New Way2Go Debit MasterCard replacing EPPIC Debit Card

• Custodial parents who are 18 years of age or older and have not enrolled in direct deposit will automatically be enrolled in the Wisconsin Way2Go Debit MasterCard program when a support collection is received. Custodial parents must keep their address current with the both the child support agency and with Way2Go. New debit cards will be mailed to the address in the child support agency’s system
• When payees go to EPPIC's website, it will read "we've moved" and direct them to go to the Wisconsin Way2Go Debit MasterCard (EPPIC Debit MasterCard) site at www.GoProgram.com. Payees will be required to create a new log in ID and password to access the new website or Go Program app and will need their current debit card at hand when completing this step.
• Current payees will be issued the new Way2Go Debit MasterCard near the expiration date of their current EPPIC Debit MasterCard. Payees will receive the new card in the mail.
• Child Support Customers can call the toll-free customer service number (877) 253-3686 for issues with their debit cards.
• For more information click on Wisconsin Way2Go Debit MasterCard.
   

KIDS Information Line

• The KIDS Information Line provides information on the last two payments and/or collections
• Information is updated every night except Sunday.
• Operators are available from 8 a.m. to 5 p.m., Monday through Friday. IVR is available 24 hours/7 days
• To use the KIDS Information line, call: (800) 991-5530, (877) 209-5209 TDD

Income Withholding

Notices to withhold support are sent to employers. Your employer then deducts the support amount from your paycheck and sends the money to the trust fund for processing. Employers may charge a fee to cover their costs to withhold support.

Child support may also be withheld from:

• Unemployment payments
• Workers compensation checks
• Pension payments
• Social Security Disability Income benefits

Income Withholding Timelines

New income withholdings may take up to 30 days for support payments to start coming out of your paycheck. Here's how it works:

• The child support agency sends a notice to the employer to withhold for support. This notice is usually mailed within two business days of a new court order, or after a reported change in employment
• The notice tells employers they must start withholding support in the first pay period after getting the withholding notice
• After the payment is withheld from the paycheck, the employer must send the payment to the trust fund within five business days from the withholding date. Mailing time may take one to three days
• The payment is processed on the same date it is received at the trust fund. The payment will be posted to the child support system overnight, and it can be seen on the Child Support Online Services website by the next morning
   

After a payment is posted in the child support system, it may take another two business days to get to the family.

Once income withholding starts, payments should start coming in according to when the paying parent gets paid. Almost all employers issue paychecks weekly, every two weeks or monthly. Keep in mind the employer has up to five business days to send the payment, so support payments will not always post the same day of the week.

Income withholding is also used to collect receipt and disbursement (R&D) fees. Withholding for R&D fees is only used when a parent does not pay the yearly fee in full or still owes R&D fees from previous years.

Additional questions parents ask about income withholding can be found on the State of Wisconsin Child Support website.