Wisconsin Way2Go Debit Mastercard Replacing EPPIC Debit Card
Wisconsin will be replacing the EPPIC Debit card with the Way2Go Mastercard. The change over to the new website will occur between 4 am and 8 am (CST) on January 8, 2022. During the changeover, debit card and other services will not be available. After 8 am on January 8, 2022, you can log on to the new website and create a new User ID and Password. Card replacement will happen when your current EPPIC Debit card is near the expiration date. Additional information can be found here - Wisconsin Way2Go Debit Master Card.
Child Support Customer Service Window Open for Payments and by Appointment
The customer service window for Milwaukee County Child Support Services is now open for payments and for those with appointments. Genetic testing is available in Room 100 by appointment. Participants are asked to observe marked social distancing signage and mask protocols. Those making payments are asked to provide exact amounts. No change will be given. All other child support services are to be scheduled by calling the Child Support Customer Service Line (414) 615-2593.
The Department of Child Support Services, through the utilization of community resources, promotes family stability, creating a better quality of life for the children of Milwaukee County.
Child Support Services Overview
We operate Wisconsin's child support program for Milwaukee County. In doing so, the Department locates absent parents, establishes paternity and establishes and enforces child support orders.
The Department of Child Support Services employees are dedicated to the goal of ensuring that all children are supported by both parents whenever possible. The Department manages over 125,000 IV-D cases for Milwaukee County.
We have five divisions:
Establishment: Responsible for establishing paternity, obtaining support orders and maintaining the customer service unit for the department.
Enforcement: Responsible for income withholding, contempt actions, modification reviews, interstate enforcement and tax refund interception.
Financial: Responsible for entering family court orders on Wisconsin's Kids Information Data System (KIDS) and for the proper disbursement of support payments.
Legal: Responsible for representing the State of Wisconsin in family court hearings.
Operations: Responsible for maintaining the infrastructure of the department: human resources, computers, supplies and budget.
Application for Services
To apply for child support services on an existing case, print the Application for Child Support Services.*
To begin a new child support case, print the Parent Application for Child Support Services. *
If you are unable to print the forms, call customer service at (414) 615-2593 and we will mail you the form.
Mail or bring the completed form to:
Milwaukee Child Support Services
John P Hayes Center
901 North 9th Street, Room 101
Milwaukee, WI 53233
Most child support services are free to applicants. General child support services are free, but participants may be assessed fees for specialized services.
* Information provided on this form and attachments may be shared only for purposes of administering the child support program and other related programs [Wis.Stat. 49.83].
For information on your child support case, representatives are available between 8 a.m. and 4:30 p.m. Monday through Friday. We are closed on state holidays.
Customer Service Line: (414) 615-2593
To contact us by e-mail, click the Customer Service Question button below.
Customer Service Question
For information regarding child support payments, call the KIDS Information Line.
Payment information: (800) 991-5530
(877) 209-5209 TDD
Child Support Online Services
Find 24-hour payment and collection information on your child support case on the State of Wisconsin Child Support website.
The paternity establishment unit's primary responsibility is to conduct interviews and file court actions to establish paternity for the children of Milwaukee County. Call (414) 278-5200 to schedule an interview
Employers can get information about Wisconsin Support Collections Trust Fund services, report employment status changes and resolve remittance problem by calling the Employer Interactive Voice Response System at (877) 209-5211. Contacts and resources for employers can also be found on the State of Wisconsin Child Support website.
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