Community Reintegration Center

Our Work. Our Values.

We are the Community Reintegration Center (formerly called the House of Correction). By the principles outlined in Wisconsin Statues Chapter 301, the Community Reintegration Center (CRC) operates as a secure facility for adult men and women. We are located in Franklin, Wisconsin. We are the largest county correctional facility in the state. The maximum capacity is 1,766 beds.

Research shows that incarceration alone doesn't change behavior. We believe we make communities safer by offering evidence-based programming that reduces recidivism and prepares residents for their return to the community.

Our Core Values:

• Humanity: Value all differences treating everyone with dignity and respect
• Integrity: Operate from the highest ethical character while maintaining a strong sense of honesty and morality
• Security: Maintain a safe and secure institution
• Competency: Achieve excellence through recruitment, training, and leadership
• Community: Engage partners to increase access to services

 

 

The Milwaukee County Community Reintegration Center is accredited by the National Commission on Correctional Health Care (NCCHC). This demonstrates our compliance with NCCHC’s nationally recognized standards of care for correctional health services in jails. 

To maintain NCCHC accreditation, the CRC underwent a rigorous professional assessment. During the assessment, a team of experienced physicians and experts in correctional health care surveyed the facility for compliance with jail-specific standards. The team's evalaution covered a variety of areas including patient care and treatment, health promotion, safety and disease prevention, governance and administration, personnel and training, special needs and services, and medical/legal issues.

Visit a Resident

Go to to icsolutions.com to schedule an in-person visit. The visit must be scheduled 24 hours in advance.

 

Check on a Resident (for Family Members)

Call: (414) 427- 4782

Incarceration is hard for family members. That's why we created a family services unit to support family members during the incarceration period. Family members may check on a CRC resident by contacting the CRC Family Liason. The CRC family resources team works with correctional staff and you to respond to your questions, requests, concerns or complaints.

The family services team also provides:

• Information about visitation rules and policies
• Information about mail and telephone contact
• Staff initiates positive family contact when incarcerated individuals are in distress or experience a family crisis

 

Send Money to a Resident

When a resident is booked into the Community Reintegration Center, they get a commissary account. Residents may use money in the account to order commissary items, pay their bail or other expenses. The daily deposit limit to commissary account is $300.
It can take up to 24 hours to see a deposit in a resident's account

How to deposit money:

• By Website: Send money using the Access Corrections Website.
• By Phone: Call (866) 345-1884. Deposit money 24 hours a day, seven days a week. Make payments with Visa or MasterCard credit cards.
• In Person (kiosk machines): Lobby kiosks are available 24 hours a day, seven days a week. Use kiosk machines at the following locations:
  • Milwaukee County Criminal Justice Facility, 949 N. 9th Street, Milwaukee (lobby and G-Level)
  • Community Reintegration Center, 8885 S. 68th Street, Franklin (lobby)
  • Other Kiosk Locations: Send money from over 800 kiosk locations.
• Participating Stores: Register at cashpaytoday.com. Get a barcode and make a cash deposit where you shop. Retailers include stores like Dollar General, Walgreens, CVS and 7-Eleven.

 

Hot Food Service 

Trinity Takeout option allows family members to order hot meals for residents.

 

Trinity Takeout will give famiily members/friends the ability to place hot food orders for residents in custody.

To place an order, visit  www.TTOFood.com 

Please note that only two orders are permitted per week. Drinks are ordered separtely. Residents in discipline/high custody housing are not eligible.

Participants must place orders for residents by 11:59pm on order date. Orders placed after deadline will be delivered the following week.

• Orders placed on Tuesday for dorms: D2, G2, H2, E2, F2, J2, C2 (delivered following Tuesday).
• Orders placed on Wednesday for dorms: A6, B6, C6, D6, M6, N6, P6, Q6 (delivered following Wednesday).
• Orders placed on Thursday for dorms: E6, F6, G6, H6, V6, W6, R6, S6, T6, U6 (delivered following Thursday).

 

 

ATTENTION: IMPORTANT NOTICE ABOUT RESIDENT MAIL 

All regular incoming and outgoing resident mail is subject to inspection. This includes legal mail (privileged mail). See policies about mail, books and periodicals below.

Mail must have a return address to include full name and full address including apartment number if applicable. Any envelope that does not contain the name of the sender will be refused.

Be delivered by UPS, Federal Express or the United States Postal Service.

Residents are permitted to purchase, receive, and read books, periodicals, or other such writings accepted for distribution by the U.S. Postal Service.

Books and periodicals, including newspapers and magazines, shall be accepted only if they are mailed directly from the publisher, distributor, or other commercial source to a named inmate. All books and periodicals must be paperback. In addition, for a periodical or book to be accepted, the publisher, distributor, or other commercial source must be confirmed by the CRC to be a bona fide book publisher, distributor, or other commercial source, and periodicals and books sent by a publisher, distributor, or other commercial source with a confirmed history of sending contraband into custodial settings will be rejected.

Envelopes will contain only letters, drawings, or appropriate pictures. Any pictures sent that are deemed inappropriate will be considered contraband and will be destroyed. No musical greeting cards are allowed.

Any mailed items received at the Milwaukee County CRC after a resident has been released will be returned to sender.

Packages, whether sent directly or from retailers such as Amazon or other direct sellers, will be refused by the facility if they contain items other than publications. If the items cannot be refused and returned to sender, the items will be disposed of by the facility. Do not order items to be sent to the facility other than periodicals and other publications.

All incoming mail will be scanned for contraband prior to delivery.

All incoming mail will be opened and inspected in the presence of the resident.

*Milwaukee County Community Reintegration Center Mail Policy

 

BOOKS, NEWSPAPERS, MAGAZINES, AND PERIODICALS

Unless otherwise in conflict with this policy and prohibited by the Superintendent, residents are permitted to purchase, receive, and read books, periodicals, including newspapers and magazines, or other such writings accepted for distribution by the U.S. Postal Service.

Books and periodicals, including newspapers and magazines, shall be accepted only if they are mailed directly from the publisher, distributor, or other commercial source to a named inmate. All books and periodicals must be paperback.

In addition, for a periodical or book to be accepted, the publisher, distributor, or other commercial source must be confirmed by the Community Reintegration Center to be a bona fide book publisher, distributor, or commercial source, and periodicals and books sent by a publisher, distributor, or other commercial source with a confirmed history of sending contraband into custodial settings will be rejected.

A local daily newspaper in general circulation, including a non-English publication, shall be made available to interested inmates (Wis. Admin. Code DOC § 350.34).

 

REJECTION OF BOOKS, NEWSPAPERS, MAGAZINES, AND PERIODICALS

The Agency may reject books, periodicals, and other materials that may inhibit the reasonable safety of staff, visitors, or inmates or otherwise pose an unreasonable disruption to the safe and secure operation of the Milwaukee County Community Reintegration Center. Materials that may be rejected on these grounds include, but are not limited to:

• Materials that advocate violence or a security breach.

• Literature that would have a tendency to incite racial unrest.

• Sexually explicit material, including pornographic magazines, nude pictures, or pictures or descriptions of sexually explicit activities.

• Obscene publications or writings and mail containing information concerning where or how such matter may be obtained; any material that would have a tendency to incite murder, arson, riot, violent racism or any other form of violence; any material that would have a tendency to incite crimes against children; any material concerning unlawful gambling or an unlawful lottery; and any materials concerning the manufacture or use of weapons, narcotics, or explosives or any other unlawful activity.

• Material that would tend to lead to sexual aggression or an offensive environment for inmates.

• Material that would tend to create a hostile or offensive work environment for staff.

• Any material with content that could reasonably demonstrate a legitimate government interest in rejecting the material.

Staff shall notify a supervisor whenever a decision is made to reject books, newspapers, magazines, or other periodicals. The Superintendent or his or her authorized designee will be responsible for making the final decision as to the specific books, periodicals and other materials that will be prohibited within this facility.

When a mailing from a publisher, distributor, or other commercial source is rejected under this policy, notice will be sent both to the intended recipient and the sender within three (3) business days of the rejection notifying the intended recipient and the sender of the reason or reasons for the rejection and that the sender has the right to appeal the rejection in writing within ten (10) business days to the Superintendent or his or her designee. The appeal will be considered and resolved by a decision-maker other than the officer who originally rejected the mailing, and a written response to any such appeal shall be sent within ten (10) business days of receiving the appeal.

The intended recipient retains the right to appeal any such rejection of a mailing from a publisher, distributor, or other commercial source under the occupant grievance process. The Milwaukee County Community Reintegration Center will hold any rejected mailing from a publisher, distributor, or other commercial source pending such an appeal.

Religious texts not supplied by facility-authorized entities may be accepted by the chaplain or other religious volunteer who has received training on facility rules involving contraband, and who has been approved by a supervisor to review such documents for distribution.

The limit is five (5) books total per resident in their possession at any time.

It is the resident’s responsibility to send any excess (over 5) books received thru the mail to the property clerk through a jail supervisor along with the property slip. These excess books must be picked up within seven (7) days or will be considered as contraband.

Residents will only be allowed a total of two (2) newspapers in their living area at a time.

Subject to security interests, the resident to whom withheld mail was sent will be given a written notice that the mail was not delivered and the identity of the sender.

 

Milwaukee County Community Reintegration Center Addendum for books and periodicals

1. All books and periodicals, including newspapers and magazines, will be accepted only if they are mailed directly from the publisher, distributor, or other commercial source to a named resident.

2. In addition, for a book or periodical to be accepted, the sender must be confirmed by the Milwaukee County CRC to be a bona fide publisher, distributor, or other commercial source, and books and periodicals sent by a publisher, distributor, or other commercial source with a confirmed history of sending contraband into a custodial setting will be rejected.

3. All periodicals and books must be in soft cover to be accepted.

4. Any mail that is deemed to jeopardize the safety of staff, visitors, or residents or otherwise pose an unreasonable disruption to the safe and secure operation of the Milwaukee County CRC,

including but not limited to any periodicals or books that contain pornographic or weapons-related content will be rejected.

5. When a mailing from a publisher, distributor, or other commercial source is rejected under this policy, notice will be sent to both the intended recipient and the sender within three (3) business days of the rejection notifying the intended recipient and the sender of the reason or reasons for the rejection and that the sender has the right to appeal the rejection in writing within ten (10) business days to the Superintendent or his or her designee. The appeal will be considered and resolved by a decision-maker other than the officer who originally rejected the mailing, and a written response to any such appeal shall be sent within ten (10) business days of receiving the appeal. The intended recipient retains the right to appeal any such rejection of a mailing from a publisher, distributor, or other commercial source under the grievance process. The Milwaukee County CRC will hold any rejected mailing from a publisher, distributor, or other commercial source pending such an appeal.

Any items other than books, publications, magazines or periodicals will be discarded by staff.