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Aging & Disabilities Services

Connecting Individuals With Disabilities to Resources

That Promote Independence and Inclusion

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Adult Protective Services

If you suspect that a Milwaukee County resident between the ages of 18 to end of lifespan is being physically or emotionally abused, neglected, financially exploited, or is unable to care for himself or herself, Milwaukee County DHHS Aging and Disabilities Services encourages you to call immediately.

Call Us if You Suspect Abuse

Through Adult Protective Services, Milwaukee County DHHS Aging and Disabilities Services investigates all allegations of abuse, neglect, self-neglect and financial exploitation of Milwaukee County residents with disabilities.

Call (414) 289-6874

Report Abuse Here

Court Comprehensive Evaluations

We provide Court Comprehensive Evaluations for individuals with disabilities who may no longer be able to care, or make decisions, for themselves due to a disability, and whose situations are before Probate Court to determine whether a legal guardian should be appointed. Judges use these comprehensive evaluations and Division recommendations in deciding whether it would be best to appoint a legal guardian, who will advocate for the person’s care and welfare.


For those persons with disabilities under court-ordered Guardianship, Milwaukee County’s Aging and Disabilities Services regularly monitors to ensure appointed guardians are acting appropriately and in the best interest of the individual.

Annual Review of Guardianship (Watts Review)

In cases in which there is a protective placement order, Milwaukee County DHHS aging and Disabilities Services annually conducts a Watts Review. The Watts Review includes assessing the individual's functional abilities and disabilities, as well as the adequacy of supervision and services being received. The ultimate goal is to ensure persons with disabilities are placed in the least restrictive environment and most integrated community setting.


Transportation can be one of the biggest challenges as individuals age. There are a variety of transportation options available in Milwaukee County to serve older adults. For more details on these programs, check out the links below or view our Transportation Guide.

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  Milwaukee County Older Adult Transportation Service (OATS)

OATS is available for eligible Milwaukee County residents that are 60 years or older. Vans provide transportation to medical or dental appointments, grocery shopping and voting, as well as county-owned or sponsored senior centers, cultural sites, senior dining sites, and wellness programs within Milwaukee County. Rides are $4 each way for medical and dental appointments, and a voluntary contribution of $4 per ride is encouraged for other destinations. Rides must be scheduled 3 business days in advance. Call (414) 289-6874.

For a full list of eligible destinations and complete service details see the OATS Service Guide.
Servicio de Transporte Para Adultos Mayores

  WisGo Reduced Fare Card

The WisGo Reduced Fare Card is available for eligible children, older adults, persons enrolled in Medicare or Transit Plus, or persons with a qualifying disability. MCTS buses can take you throughout the county. This reduces the fare to $1 per ride, and customers pay no more than $2 per day, $11/week and $32/month. Call (414) 937-3218.

  Transit Plus

Transit Plus is available for individuals with a physical or cognitive disability that prevent them from using public transit. Transit Plus vans provide accessible transportation to any location in Milwaukee County. Rides through Transit Plus cost $4 each way and must be scheduled 24 hours in advanced. Call (414) 343-1700.


VEYO provides Non-Emergency Medical Transportation (NEMT) for Wisconsin Medicaid (including IRIS) and BadgerCare Plus members. Rides are free or reimbursed and must be scheduled 2 business days in advanced. Call (866) 907-1493.


The Disabled American Veterans offers rides to and from the Milwaukee VA Medical Center for veterans. Rides are free and must be scheduled two weeks before your appointment. Call (414) 384-2000 ext. 45715.

  Volunteer Drivers

Eras Senior Network volunteer drivers are available for Milwaukee County residents 60 years or older. Eras provides rides to meet basic needs, such as to the doctor or dentist appointments, or trips to the pharmacy, grocery store, or bank. Rides are free and must be scheduled 7 days in advance. Call (414) 488-6500.

Navigating a Move With a Disability

Moving Guide Tips 

The Guide Includes

  • Home Accessibility Checklist  
  • Federal and State Financial Assistance Programs  
  • Moving Tips for People with Disabilities

Contact DHHS Aging and Disabilities Services

Visit Us

1220 West Vliet Street
Milwaukee, WI
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Talk to Us

General Phone 

(414) 289-6874


(414) 289-5711

Contact [email protected] for media inquiries

Contact CCSB

Contact ADRC Governing Board


1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

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