Department of Health and Human Services

Community Access to Recovery Services (CARS)

Serving Adults Living With Substance Use & Mental Health Disorders

People participating in a group support session.


For over 30 years, the Community Access to Recovery Services Department of Milwaukee County Behavioral Health Services has proudly served adults living with substance use and mental health disorders. We provide a range of supportive services to Milwaukee County residents that are rooted in compassion and dignity. Our goal is to eliminate barriers to behavioral health services and increase our community's ability to thrive. The CARS Department strives to be a space that is equitable, diverse, and inclusive, giving everyone the freedom to be their best self.


people served in 2021


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CARS offers a variety of community-based locations that you or your loved one can easily visit or call.

A mental health, substance abuse or co-occurring disorder crisis can be very frightening. Knowing where to turn for help can improve your or your loved one’s chances of getting quickly connected to the necessary treatment and recovery services. CARS offers a variety of community-based access point locations that you or your loved one can easily visit or call.

The staff at each community-based access point location are specially trained to help you or your loved one begin the CARS assessment process. Working with you or your loved one, they will make recommendations for the treatment and recovery services that best meet your needs.


Click here for Impact's website


Summit Place Office Building

6737 West Washington Street, Suite 2225
Milwaukee, WI  53214

(414) 649-4380

CARS at WestCare (formerly M&S Clinical Services)

Click here for WestCare website


2821 N. Vel R. Phillips Ave.
Milwaukee, WI

(414) 263-6000

CARS at Sirona Recovery (formerly Justice Point)

Click here for the Sirona website


205 W. Highland Ave.
Milwaukee, WI

(414) 278-2140


CARS at Wisconsin Community Services 

Click here for the WCS webpage


3732 W. Wisconsin Ave.
Milwaukee, WI

(414) 343-3569



Nurse reassuring a patient

In many cases, a personal or family crisis occurs without warning. But that doesn’t mean the only time to think about a crisis is in the moment it is happening. There are things that you, your loved ones and even the general public can do to help prevent a crisis.

Being more aware of, informed about and educated on mental health, substance abuse and co-occurring disorders is important for crisis prevention. That’s why CARS is taking steps now to help Milwaukee County residents like you become more knowledgeable about these life challenges.

As more people have a better understanding of mental health, substance abuse and co-occurring disorders, we can reduce the stigma, shame and embarrassment often felt by those in need. This, in turn, will encourage more individuals to reach out for help before a crisis occurs.

CARS also focuses on building bridges and opportunities in communities throughout Milwaukee County, working side by side with otherorganizations to help improve wellness and decrease the stigma of mental health, substance abuse and co-occurring disorders.

Therapist working with patients


On the journey to recovery, it is not uncommon for you or your loved one to participate in and work through a variety of treatment programs. These Substance Use Disorder (SUD) programs may include:

  • Detoxification
  • Residential treatment
  • Outpatient treatment
  • Day treatment
  • Medication assisted treatment

Mental Health programs may include:

  • CBRF - Community Based Residential Facilities

The treatment teams will help guide you or your loved one in identifying and managing the symptoms of the mental health, substance abuse or co-occurring disorder.

By combining both proven clinical methods (i.e., medications, if needed) with relationship building, you or your loved one will learn how to safely and comfortably function at work, home and/or in the community. Even better, the treatment process will help you or your loved one enjoy an improved quality of life that will have you feeling healthier and more satisfied.

Therapist working with patients

Care Management

To help make sure you or your loved one continues to actively participate in treatment, Care management may be needed. This includes regular contact from a specially trained care manager who will work with you or your loved one to:

  • Design a treatment and recovery plan
  • Put the plan in place
  • Monitor the plan
  • Change the plan, if needed, to achieve recovery goals

Care management is another way the CARS team puts you or your loved one at the center of care and helps you or your loved one choose the options and services that best meet your needs.

Care Management programs may include

  • AOT - Assisted Outpatient Treatment
  • CCM - Crisis Case Management / TCM - Targeted Case Management
    • SUD (Substance Use Disorder) TCM
  • CCS - Comprehensive Community Services
  • CSP - Community Supprot Program
  • RSC - Recovery Support Coordination

Social worker with patient and family

Recovery Support

No matter if you or your loved one is living with a mental health, substance abuse or co-occurring disorder, the CARS team believes recovery is possible for everyone. That's why CARS offers a variety of programs through recovery support services that will help connect you or your loved one with community-based resources for success.

These programs can include:

  • IPS - Individual Placement Services
  • Peer specialist services
  • Spiritual support
  • Supported employment
  • Parenting assistance
  • Anger management
  • Domestic violence services
  • Clubhouse
  • Drop-in centers
  • Physical health monitoring

In addition to the Recovery Support Services offered through CARS, CARS believes it is important for you or your loved one to also make meaningful connections with the people around you and within the community. These connections are just as important as the clinical treatment provided under our care.


1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

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