Community Access to Recovery Services Providers

Compliance

Provider Network Add-Delete Procedure

The full Policy and Staff Roster Add-Delete From can be found on the DHHS Provider Portal under the sub-heading of Contracting Reference Information

Critical Incidents

The full policy on reporting for Critical Incidents, an Overview Presentation, Training Video, Q&A, and Critical Incident Form can be found on the DHHS Provider Portal.

Contracts

Insurance Information

• Insurance Definitions
• Insurance Tool
• Certificate of Insurance Sample

Quality

Client Rights

• BHD Client Rights and the Grievance Procedure
• BHD Client Rights and the Grievance Procedure - (Spanish)

BHS Medical Staff and Provider Network Credentialing Program and Governing Document

Effective July 1, 2019, the Milwaukee County Mental Health Board adopted the BHS Provider Network Credentialing Program, which has since been expanded and is now the BHS Medical Staff and Provider Network Credentialing Program.  The purpose of the Credentialing Program is to support a single and systematic approach to credentialing for BHS Medical Staff and for practitioners within the BHS Provider Network.  Please see links below for details.

• Initial Credentialing Application
• Recredentialing Application
• Provider Network Credentialing Program and Governing Document

Policies:

• BHS Medical Staff and Provider Network Practitioner Credentialing
• Continuing Education Requirements – BHS Medical Staff and Credentialed Provider Network Practitioners
• Medical Staff and Provider Network Credentialed Practitioners: License, DEA, Certification / Verifications, Ongoing Monitoring & Adverse Action Reporting

CARS Access Forms

• CARS Eligibility Decision Appeal 
• CARS Referral Form
• CARS Services Information Packet
• STR and MAT Checklist
  • STR and MAT Checklist (Fillable)

Avatar companion forms

• CARS Client Change/Update Form
• CARS Comprehensive Assessment (Downtime Form)
• Comprehensive Assessment Companion Guide (.docx)
• PPS Downtime Form
• BHD Medical Record Login and Request Agreement

Service Authorization Request (SAR) Forms & ASAMs

• ASAM Placement Summary with MH/AODA Functioning (.docx) 
• Service Authorization Request Justification Form (.docx) 

• Service Authorization Request Justification Training (.pptx)

SAM Loan Program

• SAM Funds Loan Program Policy and Procedure
  • Loan Request Form
  • Repayment Agreement

Other News & Resources

• Addiction Policy Forum
• Crisis Services Brochure
  • Crisis Services Brochure - Spanish
• Drug Rehab Advice Center
• MCTS Reduced Fare Information / MCTS Reduced Fare Application
  • Milwaukee County residents with documentation of certain disabilities may qualify for a free transit pass.
• Mental Health Tool Kit
• Peer Pipeline (via MHA) — Resources for peer support providers
• Pregnant Women & Detox
• Start Your Recovery: Relatable, Reliable Information 
• TANF Brochure
• TANF Brochure in Spanish
• Wisconsin Society of Addiction Medicine

Learn more about detox centers in Wisconsin

All community contracted providers need to be familiar with the policy CARS Housing Guidelines for Case Management Providers policy.

Housing Collaborative:  All CARS contracted providers and each case manager/care coordinator is welcome to attend a monthly collaboration meeting regarding Housing.  Meetings will include updates from our partners at the Milwaukee County Housing Division, Sharing of Resources, Networking, and Complex Case Reviews.

Housing Collaborative meetings will take place on the Second Monday of each month from 1 PM to 2:30 PM.

Interested in getting even more involved?  Stay on the meeting from 2:30 PM to 3 PM to be a part of our Steering Committee.

Any staff that attends the Housing Collaborative will be considered a Housing Champion!  Our goal is to build a network of staff that are knowledgeable about housing in the Milwaukee community.  We want as many Housing Champions as possible!

To become a Housing Champion, attend a monthly meeting! Housing Flyer and Teams link.

All meeting notes.

Resource:  Learn more about how to help those individuals that have no income with resources, housing, application fees, moving fees, etc. Access To Housing PPT

View the Coordinated Entry Housing Questionnaire

2023 CARS NIATx Change Project Collaborative Meetings

CARS will resume virtual NIATx Change Project Collaborative meetings in 2023. All meetings will take place on the third Wednesday of the month from 9:30 - 10:30 a.m.

Updates about the collaborative can be found on the MC3 website.

For more information, contact [email protected] or [email protected] or [email protected]

My Home / CARS Collaboration

View the meeting where the My Home staff educated CARS case manager/care coordinators on Sept. 3, 2020.

My Home Monthly Match Report

Case Manager Change Form

Join a Meeting

Microsoft Teams meeting

Join on your computer, mobile app or room device

Click here to join the meeting

Meeting ID: 235 376 224 789
Passcode: z8fq5q

Download Teams | Join on the web

Or call in (audio only)

+1 414-436-3530,,145794827#   United States, Milwaukee

Phone Conference ID: 145 794 827#

Find a local number | Reset PIN

Learn More | Meeting options

2024 All-Provider Meetings - 9:00 AM - 11:00 AM

• Thursday, Feb. 8
  • Agenda
  • BHS Quality and Research Team updates
  • Workforce Training and Development updates
    • Tuesday Talks Flyer
    • DHHS Seminar Series
  • Peer Specialist Academy
  • Contract changes related to Client Rights Specialist
• Thursday, May 16
• Thursday, August 8
• Thursday Nov. 21

All-Provider meetings are currently being held virtually on Teams. An agenda will go out in the week prior to the meeting.  Here is the link to the meeting:

Per Attachment J of the contract, the following DHHS and CARS policies are relevant to all CARS providers.

• CARS Administrative Discharge Policy
• CARS Billing Policy
• CARS Care Management/Community Based Residential Collaboration
• CARS Caregiver Misconduct: Reporting and Investigation of Caregiver Misconduct and Injuries of Unknown Sources
• CARS Community Provider Transfer Policy for same level of care
• CARS Consumer Participation Reimbursement
• CARS Death Reporting Process
• CARS Documentation Best Practice Standards
• CARS Eligibility, Enrollment, and Coordination of Benefits 
• CARS Fraudulent Activity
• CARS Heat Advisory Policy and Procedure
• CARS Housing Guidelines for Case Management Providers
• CARS Independent Note Policy
• CARS Inpatient/Outpatient Collaboration
• CARS Mental Health Service Eligibility Determination
• CARS Missed Appointment and Inability to Reach Client
• CARS Provider Transfers
• CARS Referrals to the ADRC
• CARS SAM Funds Loan Policy
• CARS Service Authorization Policy
• CARS Service Authorization Appeal Policy
• CARS Service Plans
• CARS Waivers and Variances
• CARS Winter Weather Policy
• Complaint and Grievance Resolution

Department of Health and Human Services (DHHS) 

• Caregiver Background Check Policy
• Critical Incident Policy
  • Critical Incident FORM
• Emergency Management Plan Policy
• Payor of Last Resort Policy
• Whistleblower Policy

BHS Policies

• BHD Ethics Committee - Code of Ethics
• HIPAA Privacy Rule Managing Arrangements with Business Associates of the Milwaukee County Behavioral Health Services
• Information Systems Audit
• Resolving Conflicting Authorizations

Access Points

• Access Points Comprehensive Assessment and Screening Process
• Access Points Documentation and Billing
• Access Points Personnel and Organizational Requirements

ACT

• CARS ACT Team Admission Policy
• CARS ACT Team Client Rights, Complaint & Grievance Resolution
• CARS ACT Team Coordination of Referrals
• CARS ACT Team Discharge Planning and Facilitation
• CARS ACT Team Outreach and Screening
• CARS ACT Team Orientation and Training
• CARS ACT Team Personnel and Staffing
• CARS ACT Team Program Components and Services

AODA Services

• CARS Bridge Housing/OUD Discharge Policy
• CARS Children in AODA Residential Treatment Placements Policy
  • Addendum: Children in AODA Residential Treatment 
• CARS Program Capacity Management
  • AODA Residential Waitlist No Contact Closing Letter (fillable)
• CARS Residential Provider Personnel Policy
• Interim Substance Abuse Services

AOT

• CARS AOT Program Administration
• CARS AOT Program Enrollment
• CARS AOT Implementation Committee

CBRF

• CARS Documentation for Mental Health Residential Providers
• CARS Mental Health Community Based Residential Facility (CBRF) Bed Hold Policy
• CARS Mental Health Community Based Residential Facility (CBRF) Incident Reporting Policy
• CARS Community Based Residential Facilities (CBFR) Companion Care

CSP

• CARS CSP Admission Policy
• CARS CSP Coordination of Referrals
• CARS CSP Discharge Planning and Facilitation
• CARS CSP Supervision
• CARS CSP Volunteer Policy
• CARS Psychiatric Care for Individuals under commitment in Community Support Program

Community Access to Recovery Services

1220 W. Vliet, 3rd Floor

Milwaukee, WI 53205-2117

414-289-6085

414-454-4242 (fax)

Amy Lorenz

Deputy Administrator

[email protected]

414-257-7729 Phone

414-454-4242 Fax

Resources for CCS Providers

• CCS Brochure
• CCS Brochure in Spanish
• CCS Informational Video
• Fiscal Technical Assistance — 10/19 Contractor Forum
• What is CCS? (for BCT)

CCS Orientation Training Videos

• CCS training videos
  • Note - Module 1 (CCS Overview training) has been retired. See below.
  • Note - Module 6 has been retired. Agencies need to train staff individually on the RPOC.

Presentations That Accompany Videos

• Module 02 - Positions, Roles, & Responsibilities (pptx)
• Module 03 - Service Array (pptx)
• Module 07 - Recovery Team (ppt)
• Module 08 - Clinical Documentation (pptx)     

CCS Overview Training

Replaces Module 1 in the video series above.

New CCS staff should attend the live Teams trainings that occur on the fourth Tuesday of each month of 2023 from 9 a.m. - noon (January through November).  RSVPs are required to attend the monthly training. Email [email protected] to RSVP.

CCS Overview Power Point

This training requires four pre-requisites:

1. Medicaid overview 
2. Tour of SharePoint
3. Orientation and training checklists
4. Person-Centered Planning

Trauma Informed Care Trainings (required for orientation)

• Read this webpage, including the Six Guiding Principles and The Four R's.
• Putting Humanity Back In Human Services - video presentation by Scott Webb

Procedures for Non-violent Crisis Management and Verbal De-escalation (required for orientation)

• De-escalate Anyone, Anywhere, Anytime: Unplug the Power Struggle Principle-Based De-escalation

Principles for Providing Services to Children and Adults With Mental Disorders, Substance-use Disorders and Co-occurring Disorders (required for orientation)

• Introductory Video
• Integrated Treatment of Co-Occurring Disorders

Additional CCS Training Materials From DHS

• Training Materials From DHS
• Behavioral Health Webinar Series
• SAMHSA Evidence-Based Practices Kits
• Wisconsin Public Psychiatry Network Teleconference Series

Provider Directories

• CCS Adult Provider Directory
• CCS Youth Provider Directory

Forms

• BHD Consent 2018 (CRA)
• CCS Functional Screen ROI

Important Links

ForwardHealth Update: Changes to CCS as a Result of the Wisconsin 2013-15 Biennial Budget

ForwardHealth Update: New and Clarified Coverage Policy for Psychosocial Rehabilitation Programs. May 2018

• CCS Advocacy
• CCS Application and Screening Process
• CCS Assessment 
• CCS Communication of Information to Consumers 
• CCS Consumer Records and Confidentiality
• CCS Consumer Rights
• CCS Cultural Heritage & Primary Language
• CCS Discharge Planning and Facilitation
• CCS Exchange of Information
• CCS Modifier Policy
• CCS Monitoring and Compliance
• CCS Monitoring and Documentation

• CCS Orientation and Training
• CCS Outreach Services
• CCS Personnel Requirements
• CCS Quality Improvement
• CCS Receiving and Making Referrals
• CCS Recovery Advisory Committee
• CCS Recovery Team Development and Facilitation
• CCS Revising Plan
• CCS Service Coordination, Referrals, and Collaboration
• CCS Service Planning
• CCS Support and Mentoring for Consumer
• CCS Systematic Interface and Enhancement
• CCS Transition for Youth and Adults

CCS Recovery Advisory Committee (RAC)

RAC Flyer

View all RAC meeting minutes

CCS Newsletters

• Volume 1 Issue 1
• Volume 1 Issue 2
• Volume 1 Issue 3