Department of Health and Human Services
 

BHS Training Central

The Learning Hub for BHS Staff and Providers

Sign In to myAvatar or ProviderConnect

myAvatar Sign-In  ProviderConnect Sign-In

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   myAvatar & ProviderConnect Troubleshooting & Support
Support Issue Who to Contact
Avatar/ProviderConnect Password Reset
  • Netsmart Help Desk 1-855-400-0797
Avatar/ProviderConnect Access Request
Termination of Avatar/ProviderConnect User and/or Performing Providers
Avatar/ProviderConnect Application Questions or Issues
Avatar/ProviderConnect Policy/Procedural Questions or Issues.

Avatar/ProviderConnect Authorization Questions or Issues

Avatar/ProviderConnect Change Requests
  • Avatar Help Desk: 1-855-400-0797
Deleting of Duplicate Services/Notes
  • Pre-claim submission – Work within your agency to resolve prior to billing.
  • Post-claim – Fiscal Department – 257-6717
CPT/Service Code Updates
  • Contract Management 257-8109 or
  • Fiscal Department 257-6717
Provider & Program updates
  • Contract Management 257-8109
Merge Medical Records/Edit Medical Records
  • Medical Records 257-6953
Agency payments
  • Fiscal Department – 257-6717
TANF Inquiries
  • CARS – Sue Clark 257-7767

 

  myAvatar PC Requirements

Computer Requirements for Provider Connect & Avatar

 

 

 Minimum

 Recommended

 Processor

 1.0 GHz or faster 32-bit (x86)

 2.0 GHz 32-bit (x86) or 64-bit

 Memory (RAM)

 1GB

 2GB or greater

 Hard Disk Space

 1GB

 2GB or greater

Operating System

 Windows 7 or 8

 Windows 10

 Display

 VGA (1024 x 768) or higher

 

Monitors with resolution known as 1080p

or FHD(1920x1080) and K / Ultra HD

(3840 x 2160), 2K / QHD (2560 x 1440) is

not supported. This includes all high

resolution and retina displays such as

(Microsoft Surface and HP Spectre)

Avatar will show very small. Support will

be targeted post the release of Java 9,

with an estimated release no sooner than

July 2018.

 VGA (1024 x 768) or higher

 

Monitors with resolution known as 1080p

or FHD(1920x1080) and K / Ultra HD

(3840 x 2160), 2K / QHD (2560 x 1440) is

not supported. This includes all high

resolution and retina displays such as

(Microsoft Surface and HP Spectre)

Avatar will show very small. Support will

be targeted post the release of Java 9,

with an estimated release no sooner than

July 2018.

 Mouse

 Microsoft or compatible pointing device

 Microsoft or compatible pointing device

 Network

 50kbs per concurrent user

 Latency below 50ms

 Jitter below 2ms

 60kbs+ per concurrent user

 Latency below 40ms

 Jitter below 2ms

 Browser

 IE 9 (Windows 7)

 IE 10 (Windows 7, 8)

 IE 11 (Windows 7, 8.1,10)

 IE 32-bit only in compatibility mode 

 Google Chrome (16+)

 Mozilla Firefox (10+)

 IE 10 (Windows 7, 8)

 IE 11 (Windows 7, 8.1,10)

 IE 32-bit only in compatibility mode

 Google Chrome (58)

 Mozilla Firefox (53)

 Java

Individually Supported Versions

(32-bit only)

 

JRE 1.6. u22 to u49 (Known security

faults, not recommended) (Windows 8+

requires JRE 1.6 u38 or later versions)

 

JRE 1.7.0_45

 

JRE 1.7.0 u51 (RADplus 2011 or higher +

MW Build 2014.01.00.1276 or higher)

 

JRE 1.7 u55 to u80 (RADplus 2011 or

higher + MW Build 2014.01.00.1276 or

higher)

 

JRE 1.8 u5 to u71,73* (RADplus 2011 or

higher + MW Build 2014.01.00.1276 or

higher)

 

JRE 1.8 u77 - u131),Requires MW Build

2016.01.00 build 1735 or higher

 

Recommended Latest Version

(32-bit only)

 

JRE 1.8u161 is supported. 

 

Build 2017.00.00

 

Build 1881 or higher

 

 


 

Important Downloads for Avatar (for IT Staff)

                                                                                                                                                                                                                                                                                                         

Avatar

 

General Avatar Functions

 

HomeView, ChartView and Caseloads

 

Draft/Final Document Routing

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  Avatar Materials for All Users
  Avatar Materials for Community Providers
  Avatar Materials for Inpatient Staff

Provider Connect

 

Provider Connect Overview Videos

 

PPS Form Bundle Videos

Handbooks and Procedures

Open AllClose All
  PPS Handbooks
  Comprehensive Assessment
  SARJ

Avatar & ProviderConnect Change Request 

Use this form to submit enhancement and change requests for Avatar/Provider Connect. Ideas for new reports or forms, changes to improve forms or reports and general system enhancements are welcome. Complete the following and obtain your manager's approval. Keep the change ticket number you receive in the response. Please direct any questions to a member of the EMR team. Do not send PHI outside county email. If you would prefer to submit this form through email, you can download it here. Once it is complete, email it to AvatarChange@milwaukeecountywi.gov.

*Indicates a required field

Request Title (brief description of change)*: 

Place of work*

Program or Department

Requestor Name

Requestor Phone*

Requestor Email*

Manager

Manager Phone

Manager Email

 

What is your basic need? Keep it simple (e.g., new report, new order, extend a field, move a field, start a project).*

Describe the issue or opportunity. More detail is better, include screenshots, reports, scanned paper as needed.*

Optional: Propose a solution. We will consider your suggestion while addressing the issue.

You might fix this by…

 

Why is this important? Help us prioritize your issue, include relevant regulations and critical dates or leave the default.*

MILWAUKEE COUNTY DEPARTMENT OF HEALTH & HUMAN SERVICES

1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

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