Comprehensive Community Services: Provider Information
24-Hour Crisis Line
Call (414) 257-7222 text to 988, or chat via www.988LIFELINE.ORG now if you believe you or a loved one is experiencing a crisis.
CCS Orientation & Training
As you begin to onboard, you will have a broad range of information to review when becoming familiar with the CCS program, as well as a yearly training checklist. To learn more, see the CCS Training and Orientation Policy.
CCS Policies & Procedures
Ensure you are following CCS policies and procedures by visiting Policy Stat
CCS Provider Meetings
There are various meetings that Care Coordination and Ancillary providers are encourged to attend, and some mandatory.
Some meetings of interest include:
- BHS Housing Collaborative
- Ancillary Office Hours
- Cultural Responsive Series
And more! View the full meeting list.
Additional Resources
Provider Policies and Important Links
- Provider Network Add-Delete Procedure
- The full Policy and Staff Roster Add-Delete From can be found on the DHHS Provider Portal under the sub-heading of Contracting Reference Information
- Provider Impaneling Trainings are also available at the link above
- Critical Incidents
- The full policy on reporting for Critical Incidents, an Overview Presentation, Training Video, Q&A, and Critical Incident Form can be found on the DHHS Provider Portal.
- Client Rights Information
- Contact: Holly McElhatton
- Email: [email protected]
- Phone: 414-257-7469
- Brochures:
- Niatx
- About Niatx
- 2026 Meeting dates
- Contacts:
- Rick Kastenmeier, [email protected]
- Matt Drymalski, [email protected]
- Jen Wittwer, [email protected]
- Jenny Miles, [email protected]
CCS Information for Providers
- CCS Informational Video
- CCS Brochure - ENGLISH
- CCS Brochure - SPANISH
- Training Materials From DHS
- SAMHSA Evidence-Based Practices Kits
- ForwardHealth Update: New and Clarified Coverage Policy for Psychosocial Rehabilitation Programs. May 2018
- ForwardHealth Update: Changes to CCS as a Result of the Wisconsin 2013-15 Biennial Budget
Interested in joining the CCS network?
Milwaukee County typically opens once or twice a year for new providers to submit a Request for Proposal (RFP) or an Expression of Interest (EOI). RFPs or EOIs need to be submitted to the Bonfire portal.The DHHS RFP/RFI/EOI process begins with the release of an “Interested Parties” notice. An “Interested Parties” notice will be emailed to entities registered to receive notice of DHHS RFPs on the City of Milwaukee’s E-notify website.
Ensure that you are signed up to get notifications by completing the following:
- Register for an account
- Sign up for notices under the Bid Subscriptions Tab in Bid Notices - Services
- Sign up for: News Releases - Milwaukee County, Department of Health and Human Services, RFP Notices, as well as any other services that you are interested in.
In addition to an email notification, you may also check for notices posted on the Milwaukee County Procurement Bonfire Portal