BHS Providers

Provider Forms

• AODA Residential Waitlist No Contact Closing Letter (fillable)
• BHD Client Rights and the Grievance Procedure
  • BHD Client Rights and the Grievance Procedure - (Spanish)
• BHD Provider Staff Add/Drop Form
• CARS Client Change/Update Form 
• CARS Comprehensive Assessment (Downtime Form)
• Comprehensive Assessment Companion Guide (.docx)
• CARS Eligibility Decision Appeal 
• CARS Referral Form
• CARS Services Information Packet
• Critical Incident Form (DHHS)
• PPS Downtime Form
• Data Collection — Brief Psychiatric Rating Scale (BPRS)
• Data Collection — Role Functioning Scale (RFS)

• Harm Reduction — Heat
• Harm Reduction — Winter Weather
• BHD Medical Record Login and Request Agreement
• Progress Note (fillable — .docx)
• Privacy Practices
• Residential Client Verification Checklist
  • Residential Client Verification Checklist (Fillable)
• SAM Funds Loan Program Policy and Procedure
  • Loan Request Form
  • Repayment Agreement
• STR and MAT Checklist
  • STR and MAT Checklist (Fillable)

Service Authorization Request (SAR) Forms & ASAMs

• ASAM Placement Summary with MH/AODA Functioning (.docx) 
• Service Authorization Request Justification Form (.docx) 

• Service Authorization Request Justification Training (.pptx)

• 2015 MKE ASAM PowerPoint  

Satisfaction Survey

• TANF Satisfaction Survey

WIser Choice Provider Information

• 2019 CARS AODA Provider Directory
• WCFF Network Requirements (rev. 4/5/13)

Other News & Resources

• Addiction Policy Forum
• Crisis Services Brochure
• Drug Rehab Advice Center
• MCTS "Go Pass" Information / Application
  • Milwaukee County residents with documentation of certain disabilities may qualify for a free transit pass.
• Mental Health Tool Kit
• Peer Pipeline (via MHA) — Resources for peer support providers
• Pregnant Women & Substance Abuse #2 Hmong / Spanish
• Pregnant Women & Alcohol Abuse (Hmong / Spanish
• Pregnant Women & Detox
• Start Your Recovery: Relatable, Reliable Information 
• TANF Brochure
• Wisconsin Society of Addiction Medicine

For more information on detox centers in Wisconsin - click here

2023 CARS NIATx Change Project Collaborative Meetings

CARS will resume virtual NIATx Change Project Collaborative meetings in 2023. All meetings will take place on the third Wednesday of the month from 9:30 - 10:30 a.m.

Updates about the collabortive can be found on the MC3 website at:  MC3milwaukee.com

For more information, contact [email protected] or [email protected] or [email protected]

My Home / CARS Collaboration

To view the meeting where the My Home staff educated CARS case manager/care coordinators on Sept. 3, 2020, click here.

My Home Monthly Match Report

Case Manager Change Form

Motivational Interviewing (MI) Peer Learning Group

The Milwaukee County MI Peer Learning Group will meet monthly to help deepen the understanding of MI skills through review of the principles and practice. This learning environment will a safe way to hone your skills and get feedback for others to enhance the art of communicating and interacting with others.

Click here for the flyer

Join us the first Thursday of the month from 9:00-10:30.  Each Month will be new topic/discussion, so if you miss one, that is OK.

Please Use this Link to Join the MI Peer Learning Group Monthly 2023 MI Peer Learning Group:  

2023 MI Peer Learning Group

Questions:  [email protected]

CARS Housing Initiative

All community contracted providers need to be familiar with the policy CARS Housing Guidelines for Case Management Providers policy.

Housing Collaborative:  All CARS contracted providers and each case manager/care coordinator is welcome to attend a monthly collaboration meeting regarding Housing.  Meetings will include updates from our partners at the Milwaukee County Housing Division, Sharing of Resources, Networking, and Complex Case Reviews.

Housing Collaborative meetings will take place on the Second Monday of each month from 1 PM to 2:30 PM.

Interested in getting even more involved?  Stay on the meeting from 2:30 PM to 3 PM to be a part of our Steering Committee.

Any staff that attends the Housing Collaborative will be considered a Housing Champion!  Our goal is to build a network of staff that are knowledgable about housing in the Milwaukee community.  We want as many Housing Champions as possible!

To become a Housing Champion, attend a monthly meeting!  Click here for the flyer and Teams Link.

Housing Collaborative meeting notes from 4/11/2022

Housing Collaborative meeting notes from 5/9/2022

Housing Collaborative meeting notes from 6/13/2022

Housing Collaborative meeting notes from 7/11/2022

Housing Collaborative meeting notes from 8/8/2022

Housing Collaborative meeting notes from 10/10/2022

Housing Collabortive meeting notes from 12/12/2022

Housing Collaborative meeting notes from 1/9/2023

Resource:  Learning more about how to help those individuals that have no income with resources, housing, application fees, moving fees, etc.  To view the PPT click here

To view the Coordinated Entry Housing Questionnaire click here

All Provider Meetings

2022 All-Provider Meetings

• Thursday, Feb. 10
  • Agenda
  • Goodwill - Mental Health Tool Kit
  • CARS R&E Quarterly Report Data Q4-2021
  • Combined Quarterly Report Final Q4-2021
  • DRW-Protection and Advocacy for People with Disabilities
• Thursday, May 12

  • Agenda

  • Prevention Links:

  • Pull Up and Pick Up! (office.com)

  • Adult Mental Health First Aid Training 5/18/22 (constantcontact.com)

  • Fentanyl Test Strips | Prevention Funding | Local Events (constantcontact.com)

  • Zero Suicide Resource Database: https://zerosuicide.edc.org/resources/resource-database

  • TANF Video Link

  • BHD Providers (milwaukee.gov) – Housing Champion Information

  • Contact Deanna Meyer for Granite Hills Tours. 262-623-0525

• Thursday, Aug. 11
  • Agenda
  • 988 Suicide and Crisis Lifeline presentation
  • FMLA Presentation
  • CARS Provider Survey Data presentation
• Thursday, Nov. 10 
  • Agenda
  • Milwaukee County Behavioral Health Services:  Quality and Research Team presentation

All-Provider meetings are currently being held virtually on Teams. An agenda with a link will go out in the week prior to the meeting.

2023 All-Provider Meetings

• Thursday, Feb. 9
  • Agenda
  • PHE Unwinding Power Point
  • Workforce Challenges Collaborative Invite
• Thursday, May 11
• Thursday, Aug. 10
• Thursday, Nov. 9 

All-Provider meetings are currently being held virtually on Teams. An agenda will go out in the week prior to the meeting.  Here is the link to the meeting:

Microsoft Teams meeting

Join on your computer, mobile app or room device

Click here to join the meeting

Meeting ID: 235 376 224 789
Passcode: z8fq5q

Download Teams | Join on the web

Or call in (audio only)

+1 414-436-3530,,145794827#   United States, Milwaukee

Phone Conference ID: 145 794 827#

Find a local number | Reset PIN

Learn More | Meeting options

CARS Policies and Procedures

Per Attachment J of the contract, the following DHHS and CARS policies are relevant to all CARS providers.

• CARS Administrative Discharge Policy
• CARS Billing Policy
• CARS Care Management/Community Based Residential Collaboration
• CARS Caregiver Misconduct: Reporting and Investigation of Caregiver Misconduct and Injuries of Unknown Sources
• CARS Community Provider Transfer Policy for same level of care
• CARS Consumer Participation Reimbursment
• CARS Death Reporting Process
• CARS Documentation Best Practice Standards
• CARS Eligibility, Enrollment, and Coordination of Benefits 
• CARS Fraudulent Activity
• CARS Heat Advisory Policy and Procedure
• CARS Housing Guidelines for Case Management Providers
• CARS Independent Note Policy
• CARS Inpatient/Outpatient Collaboration
• CARS Mental Health Service Eligibility Determination
• CARS Missed Appointment and Inability to Reach Client
• CARS Provider Transfers
• CARS Referrals to the ADRC
• CARS SAM Funds Loan Policy
• CARS Service Authorization Policy
• CARS Service Authorization Appeal Policy
• CARS Service Plans
• CARS Waivers and Variances
• CARS Winter Weather Policy
• Complaint and Grievance Resolution

Department of Health and Human Services (DHHS) 

• Caregiver Background Check Policy
• Critical Incident Policy
  • Critical Incident FORM
• Emergency Management Plan Policy
• Payor of Last Resort Policy
• Whistleblower Policy

BHS Policies

• BHD Ethics Committee - Code of Ethics

Access Points

• Access Points Comprehensive Assessment and Screening Process
• Access Points Documentation and Billing
• Access Points Personnel and Organizational Requirements

ACT

• CARS ACT Team Admission Policy
• CARS ACT Team Client Rights, Complaint & Grievance Resolution
• CARS ACT Team Coordination of Referrals
• CARS ACT Team Discharge Planning and Facilitation
• CARS ACT Team Outreach and Screening
• CARS ACT Team Orientation and Training
• CARS ACT Team Personnel and Staffing
• CARS ACT Team Program Components and Services

AODA Services

• CARS Bridge Housing/OUD Discharge Policy
• CARS Children in AODA Residential Treatment Placements Policy
  • Addendum: Children in AODA Residential Treatment 
• CARS Program Capacity Management
  • AODA Residential Waitlist No Contact Closing Letter (fillable)
• CARS Residential Provider Personnel Policy
• Interim Substance Abuse Services

AOT

• CARS AOT Program Administration
• CARS AOT Program Enrollment
• CARS AOT Implementation Committee

CBRF

• CARS Documentation for Mental Health Residential Providers
• CARS Mental Health Community Based Residential Facility (CBRF) Bed Hold Policy
• CARS Mental Health Community Based Residential Facility (CBRF) Incident Reporting Policy
• CARS Community Based Residential Facilities (CBFR) Companion Care

CSP

• CARS CSP Admission Policy
• CARS CSP Coordination of Referrals
• CARS CSP Discharge Planning and Facilitation
• CARS CSP Supervision
• CARS CSP Volunteer Policy
• CARS Psychiatric Care for Individuals under commiment in Community Support Program

Resources for CCS Providers

• CCS Brochure
• CCS Informational Video
• Fiscal Technical Assistance — 10/19 Contractor Forum
• What is CCS? (for BCT)

CCS Orientation Training Videos

• Click here for the link to the CCS training videos
  • Note - Module 1 (CCS Overview training) has been retired. See below.
  • Note - Module 6 has been retired. Agencies need to train staff individually on the RPOC.

Presentations That Accompany Videos

• Module 02 - Positions, Roles, & Responsibilities (pptx)
• Module 03 - Service Array (pptx)
• Module 07 - Recovery Team (ppt)
• Module 08 - Clinical Documentation (pptx)     

CCS Overview Training

Replaces Module 1 in the video series above.

New CCS staff should attend the live Teams trainings that occur on the fourth Tuesday of each month of 2022 from 9 a.m. - noon (January through October).  The final training will be held Dec. 13. RSVPs are required to attend the monthly training. Email Jen Alfredson to RSVP.

CCS Overview Power Point

This training requires three pre-requisites:

1.  Medicaid overview 

2.  Tour of SharePoint

3.  Orientation and training checklists

Trauma Informed Care Trainings (required for orientation)

• Read this webpage, including the Six Guiding Principles and The Four R's.
• Putting Humanity Back In Human Services - video presentation by Scott Webb

Procedures for Non-violent Crisis Management and Verbal De-escalation (required for orientation)

• De-escalate Anyone, Anywhere, Anytime: Unplug the Power Struggle Principle-Based De-escalation

Principles for Providing Services to Children and Adults With Mental Disorders, Substance-use Disorders and Co-occurring Disorders (required for orientation)

• Introductory Video
• Integrated Treatment of Co-Occurring Disorders

Additional CCS Training Materials From DHS

• Training Materials From DHS
• Behavioral Health Webinar Series
• SAMHSA Evidence-Based Practices Kits
• Wisconsin Public Psychiatry Network Teleconference Series

Provider Directories

• CCS Adult Provider Directory
• CCS Youth Provider Directory

Forms

• BHD Consent 2018 (CRA)
• CCS Functional Screen ROI

Important Links

ForwardHealth Update: Changes to CCS as a Result of the Wisconsin 2013-15 Biennial Budget

ForwardHealth Update: New and Clarified Coverage Policy for Psychosocial Rehabilitation Programs. May 2018

CCS Policies & Procedures

• CCS Advocacy
• CCS Application and Screening Process
• CCS Assessment 
• CCS Communication of Information to Consumers 
• CCS Consumer Records and Confidentiality
• CCS Consumer Rights
• CCS Cultural Heritage & Primary Language
• CCS Discharge Planning and Facilitation
• CCS Exchange of Information
• CCS Modifier Policy
• CCS Monitoring and Compliance
• CCS Monitoring and Documentation

• CCS Orientation and Training
• CCS Outreach Services
• CCS Personnel Requirements
• CCS Quality Improvement
• CCS Receiving and Making Referrals
• CCS Recovery Advisory Committee
• CCS Recovery Team Development and Facilitation
• CCS Revising Plan
• CCS Service Coordination, Referrals, and Collaboration
• CCS Service Planning
• CCS Support and Mentoring for Consumer
• CCS Systematic Interface and Enhancement
• CCS Transition for Youth and Adults

CCS Recovery Advisory Committee (RAC)

RAC Flyer

2018 Minutes

• RAC Meeting Minutes - 1/11/2018
• RAC Meeting Minutes - 3/8/2018
• RAC Meeting Minutes - 5/10/2018
• RAC Meeting Minutes - 7/12/2018
• RAC Meeting Minutes - 9/13/2018
• RAC Meeting Minutes - 11/8/2018

2019 Minutes

• RAC Meeting Minutes - 01/10/2019
• RAC Meeting Minutes - 03/14/2019
• RAC Meeting Minutes - 05/09/2019
• RAC Meeting Minutes - 07/11/2019
• RAC Meeting Minutes - 11/14/2019

2020 Minutes

• RAC Meeting Minutes - 01/09/2020
• The March RAC meeting was cancelled due to COVID-19 Pandemic
• RAC Meeting Minutes - 05/14/2020
• RAC Meeting Minutes - 07/09/2020
• RAC Meeting Minutes - 09/10/2020
• RAC Meeting Minutes - 11/12/2020

2021 Minutes

• RAC Meeting Minutes - 01/14/2021
• RAC Meeting Minutes - 03/11/2021
• RAC Meeting Minutes - 05/13/2021
• RAC Meeting Minutes - 07/08/2021
• RAC Meeting Minutes - 09/09/2021
• RAC Meeting Minutes - 11/11/2021

2022 Minutes

• RAC Meeting Minutes - 01/13/2022
• RAC Meeting Minutes - 03/10/2022
• RAC Meeting Minutes - 05/12/2022

CCS Newsletters

• Volume 1 Issue 1
• Volume 1 Issue 2
• Volume 1 Issue 3

• Acronyms, Abbreviations & Symbols
• Add Request Form
• Application on to Add New Service(s) – Existing Providers Only
• Audit Waiver Form
• Bed Hold Memo
• Care Coordinator of the Month
• Consulting Psychologist Form
• Critical Incident Report Form
• Family Support Signature Log
• Fee-for-Service Agreement – 2015 Reference Copy
• Fee-for-Service Agreement -2014 Reference Copy
• Housing Assistance Progress Report Log
• In Home Therapy Daily Billing Grid
• In-Home Signature Log (Att6)
• In-Home Progress Note (Att5)
• FISS In-Home Therapy Log (Att7)
• Independent Contractor Agreement (Attach a copy of the signed agreement to the Add Provider Form)
• Invoice – Agency
• Invoice – Foster Parents/Kinship
• Mentor Log

• Parent Assistant Report Log (Single Contact)
• Parent Assistant Report Log (Multiple Contacts)
• Plan of Care Distribution Memo
• Provider Expertise-Interest Declaration Form (In Process)
•   (Used to identify or update provider areas of expertise, interests & language proficiencies)
• Provider Note Entry for non-Crisis services
• Referral for Services Form
• (Used by Care Coordinators for referrals for recipients other than an enrolled youth)
• Resource Guide – Multi-Location Form
• Service Description List (Includes Rates)
• Service Description List (Grouping Levels)
• Synthesis ID Request Form
• Synthesis Password Reset Instructions
• Training Verification Form (15 Hour) – for  Mentoring, Parent Assistance, Tutoring
• Training Session – 2014 Agreement Renewal – Powerpoint Slides
• Transportation Consent
• Universal Application
• Updating Resource Guide Information on Synthesis
• Uploading Documents to the File Store Tab
• Uploading to Staff Tab-directions for submitting staff add requests

• Acronyms, Abbreviations & Symbols
• DRC Collaborative Form
• DRC Referral Form
• Adult Disability Referral
• Adult Disability Services Form – Supplemental
• Authorization to Release/Exchange Information
• Bed Hold Memo
• CANS Manual
• CANS Scoresheet
• Care Coordinator Add Request Form
• Care Coordinator of the Month
• Coach/Consultant Request Protocol
• Complaint/Suggestion Form (English) (Spanish)
• Consent for Education Meetings Form
• Consent to Release
• Consent for Treatment
• Crime Victim – Wisconsin (Compensation Application)
• Crisis Stabilization Informational Brochure
• Disenrollment Confirmation Form
• Disenrollment Confirmation Form – Spanish
• Disenrollment Progress Report
• Disenrollment Progress Report – Spanish
• Disenrollment Progress Report: O-YEAH
• Domain Review Checklist
• Enrollment Request Form
• Foster/Kinship Care – Initial SAR
• Guide to Writing a Disenrollment Plan of Care
• Medication Informed Consent
• MPS Special Education Referral
• One-on-One Staffing Request process
• The Needs Guide by Pat Miles
• Passport to POC Facilitation
• Plan of Care Coaching Tool
• POC Rubric – Audit Tool
• POC – Spanish [data entry format]
• Positive Recognition Form
• REACH Court Process Protocol
• Resources for Wraparound

• SAIL Referral Form
• SAIL Brochure/Referral Instructions
• SAR (Service Authorization Request) – for SAR’s over 90 days old
• School Letter – Introduction
• School-MPSWorksheet
• SMV Form (Specialized Motor Vehicle)
• SMV Form Instructions
• Special Ed Referral Letter
• Synthesis ID Request Form
• Team Attendance/Signature Sheet
• Team Facilitator Review Form
• Team Meeting Tasks and Commitments
• Team Support Provider Progress Report
• Teen Parenting Protocol
• Terminology – Family Glossary
• Transition Summary Worksheet

Tools for Youth Missing from Care

• WI Child Sex Trafficking Indicator and Response Guide
• "What You Should Know About Me" Form
• Writers Guide for Developing Crisis Plans
• Checklist for Youth who are Missing/History of Runaway Behaviors
• Checklist for Youth Who Return after being On the Run or Missing
• Information Needed for Youth with a Runaway History
• Ten Questions to Ask Myself Before I Run Away
• What should I do when my child goes missing or runs away?
• What should I do when my child comes back from being missing or on the run?
• Essential Components of Crisis Planning – Youth Missing from Care

Website Links

• Center for Missing and Exploited Children
• National Runaway Safeline
• Wisconsin Clearinghouse for Missing and Exploited Children and Adults

• Care Coordinator of the Month Nomination Form
• Complaint/Suggestion Form     
• Complaint/Suggestion Form (Spanish)
• Family Handbook
• Financial Fact Sheet
• Positive Recognition Form
• Resource Guide Instructions

• Terms & Phrases: Wraparound and REACH
• Terms & Phrases: O-YEAH
• The Needs Guide – A Resource for Families and Team Members
• Wraparound Milwaukee Privacy Practices          
• Wraparound Milwaukee Privacy Practices Spanish

Wraparound Provider Forum

• Monday, November 12, 2018
• 1 p.m. - 2:30 p.m.
• Held at SaintA
• 3939 N. 88th St., Milwaukee
• Capitol Academy Entrance 

2018 Newsletters

• August
• July
• June
• May
• April
• March
• February
• January

Family Intervention Support & Services (FISS) Policies

• FISS #01: Receipt of Referral to the FISS Case Manager
• FISS #02: Required Contact for FISS Case Managers
• FISS #03: FISS Assessment Outcome and Recommendations
• FISS #04: FISS Reassessments
• FISS #05: Determining JIPS versus CHIPS Referrals
• FISS #06: Reporting Suspected Abuse/Neglect
• FISS #07: Case Record Documentation
• FISS #08: Services Re-assessment and Service Plan Modification
• FISS #09: Service Hours/Discretionary Funds
• FISS #10: Ongoing Case Management: Activities- Required Contact with Families and Service Providers
• FISS #11: Case Closure

In-services are held the first Wednesday of the month from 10 a.m. to noon.

• January 3: Wraparound Administration Panel @ Washington Senior Center
• February 7: Transition Planning – Wrap sups and leads @ Wraparound Admin Building
• March 7: Medication Management @ Sojourner Family Peace Center
• April 4: Supports Across the Lifespan: CCS, Children’s Services, Adult Services @ SaintA
• May 2: Criminogenic Risk, Needs& Response @ Sojourner Family Peace Center
• June 6: Engaging Fathers @ Sojourner Family Peace Center
• July 4: No In-service
• August 1: Special Education: Laws and Advocacy @ SaintA
• September 5: Restorative Justice @ SaintA
• October 3: Suicide Awareness @ SaintA
• November 7: TBD @ SaintA
• December 5: No In-Service

Location Information

SaintA: 8901 W. Capitol Drive, Milwaukee, WI 53222
(Enter through the side of the building to access the Franciscan Center.  Park north of the yellow chain as close to the building as possible down the entire length of the lot to leave the south side of the lot open for the Capitol West students (near the basketball courts))

Sojourner Family Peace Center: 619 W. Walnut, Milwaukee, WI 53212
(You must wear a name tag while in the building for security purposes.)

Contact Julie Miles at (414) 257-6532 with any questions.