Department of Health and Human Services

BHD Providers

Information for All Organizations That Represent BHD in the Community

Community Access to Recovery Services (CARS) Providers

Provider Network Credentialing Program

On July 1, 2019, the Milwaukee County Mental Health Board (MHB) approved the Milwaukee County Behavioral Health Division (BHD) Provider Network Credentialing Program. The purpose of the BHD Provider Network Credentialing Program is to ensure that its physician, advanced practice nurse and licensed clinical and counseling psychologist practitioners participating, or those seeking to participate, in the network meet the established minimum thresholds for participation, which include, but are not limited to, the standards of professional licensure, training and certification. 

Provider Network Practitioner Credentialing

Universal Application for Initial Screening

Recredentialing Application

Insurance Information

Last updated 12/26/2019

2022 CARS NIATx Collaborative Meetings

CARS will resume virtual NIATx Collaborative meetings in 2022. All meetings will take place on the third Wednesday of the month from 9 - 10:30 a.m.

For more information, contact or


My Home / CARS Collaboration

To view the meeting where the My Home staff educated CARS case manager/care coordinators on Sept. 3, 2020, click here.

My Home Monthly Match Report

Case Manager Change Form

CARS Housing Initiative

All community contracted providers need to be familiar with the policy "CARS Housing Guidelines for Case Management Providers" policy.

Housing Collaborative:  All CARS contracted providers and each case manager/care coordinator is welcome to attend a monthly collaboration meeting regarding Housing.  Meetings will include updates from our partners at the Milwaukee County Housing Division, Sharing of Resources, Networking, and Complex Case Reviews.

Housing Collaborative meetings will take place on the Second Monday of each month from 1 PM to 2:30 PM.

Interested in getting even more involved?  Stay on the meeting from 2:30 PM to 3 PM to be a part of our Steering Committee.

Any staff that attends the Housing Collaborative will be considered a Housing Champion!  Our goal is to build a network of staff that are knowledgable about housing in the Milwaukee community.  We want as many Housing Champions as possible!

To become a Housing Champion, attend a monthly meeting!  Click here for the flyer and Teams Link.

Housing Collaborative meeting notes from 4/11/2022

Housing Collaborative meeting notes from 5/9/2022

Resource:  Learning more about how to help those individuals that have no income with resources, housing, application fees, moving fees, etc.  To view the PPT click here

To view the Coordinated Entry Housing Questionnaire click here

All Provider Meetings

2021 All-Provider Meetings

All-Provider meetings are currently being held virtually on Teams. An agenda with a link will go out in the week prior to the meeting.

2022 All-Provider Meetings

All-Provider meetings are currently being held virtually on Teams. An agenda with a link will go out in the week prior to the meeting.

CARS Contact Info

Community Access to Recovery Services

9455 Watertown Plank Road

Milwaukee, WI 53226

(414) 257-8085

(414) 454-4242 (fax)

Amy Lorenz, Deputy Administrator

(414) 257-7729 Phone

(414) 454-4242 Fax

Jennifer Wittwer, Director

(414) 257-4704 Phone

(414) 454-4242 Fax

Comprehensive Community Services (CCS)

Resources for CCS Providers

CCS Orientation Training Videos

Presentations That Accompany Videos

CCS Overview Training

Replaces Module 1 in the video series above.

New CCS staff should attend the live Teams trainings that occur on the fourth Tuesday of each month of 2022 from 9 a.m. - noon (January through October).  The final training will be held Dec. 13. RSVPs are required to attend the monthly training. Email Jen Alfredson to RSVP.

CCS Overview Power Point

This training requires three pre-requisites:

1.  Medicaid overview 

2.  Tour of SharePoint

3.  Orientation and training checklists

Wraparound Milwaukee

Wraparound Provider Forum

  • Monday, November 12, 2018
  • 1 p.m. - 2:30 p.m.
  • Held at SaintA
  • 3939 N. 88th St., Milwaukee
  • Capitol Academy Entrance 

2018 Newsletters


Mandatory Reporting 034
Mentoring 039
Minimum Necessary Access to Client Protected Health Information 044
Children’s Mobile Crisis – Consent for Treatment 027
Monitoring of Practitioner Sanctions & Complaints 002
Notice of Action to Enrollees 058
Out-of-Home Care Referrals and Authorizations 004
Out-of-Network Services 041
Parent Assistance Services 048
Plan of Care (POC) 028
Practitioner Applicant Right to Request Info & Correct Erroneous Information 059
Practitioner Credentialing 060
Practitioner Credentialing Committee 061
Practitioner Credentialing Confidentiality Applicant Right to Information 062
Privacy Practices 047
Progress Notes 037
Provider Add, Drop and Record Maintenance 035
Provider Agency Responsibilities & Guidelines 054
Provider Non-Discrimination Policy 063
Vendor Paper Claims Processing and Appeal System 065
Provider Referral Form 038
Psychiatric Hospital Admissions 022
Recreation Programs 052
Reporting of Provider Network Practitioner Sanctions & Disciplinary Actions 064
Service Authorization Request (SAR) 030
Shelter Care & Stabilization Centers 043
Transportation Services 029
Tutoring Services 050
Use of Restraints or Seclusion 067
Utilization Management 073
Whistleblower Policy DHHS-003
Provider Network Terminology List  


Family Intervention Support & Services (FISS) Policies

Training & In-Service Schedules

In-services are held the first Wednesday of the month from 10 a.m. to noon.

  • January 3: Wraparound Administration Panel @ Washington Senior Center
  • February 7: Transition Planning – Wrap sups and leads @ Wraparound Admin Building
  • March 7: Medication Management @ Sojourner Family Peace Center
  • April 4: Supports Across the Lifespan: CCS, Children’s Services, Adult Services @ SaintA
  • May 2: Criminogenic Risk, Needs& Response @ Sojourner Family Peace Center
  • June 6: Engaging Fathers @ Sojourner Family Peace Center
  • July 4: No In-service
  • August 1: Special Education: Laws and Advocacy @ SaintA
  • September 5: Restorative Justice @ SaintA
  • October 3: Suicide Awareness @ SaintA
  • November 7: TBD @ SaintA
  • December 5: No In-Service

Location Information

SaintA: 8901 W. Capitol Drive, Milwaukee, WI 53222
(Enter through the side of the building to access the Franciscan Center.  Park north of the yellow chain as close to the building as possible down the entire length of the lot to leave the south side of the lot open for the Capitol West students (near the basketball courts))

Sojourner Family Peace Center: 619 W. Walnut, Milwaukee, WI 53212
(You must wear a name tag while in the building for security purposes.)

Contact Julie Miles at (414) 257-6532 with any questions.


1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

This site is powered by the Northwoods Titan Content Management System