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BHS Training Central

Tip Sheets, Guides, and Resources for Healthcare Applications Users

Provider Connect NX (PCNX) Upgrade - Quick Access for Training Materials

 

Progams that adopted PCNX on 8/21/23: MAT, OP-SA, DT-SA, OP-Plus, SUD-Res, RSS-Hou

Programs that adopted PCNX on 9/18/23: CBRF, AFH

Programs that adopted PCNX on 11/13/23: IPS

 

PCNX Go-Live Tips

Provider Connect NX Training Guide

Provider Connect NX Training Environment Tip Sheet

Provider Connect NX Test Clients for Use in PCNX

Customization PCNX Tip Sheet

PCNX Episode Creation Tip Sheet for Clients New to an Agency

Provider Connect NX Fast Service Entry Submission 

PCNX Billing Reports Tip Sheet

Provider Connect NX File Attach Tip Sheet

Provider Connect NX Service Authorization Request Tip Sheet

                                                            Provider Connect To-Dos Tip Sheet

                                                            Client Demographic Change Request Tip Sheet

                                                            One Team Help Desk Support Portal-Login Tip Sheet 

 

 

 

 

Recorded versions of NX trainings are available within Healthstream: select the Catalog tab & search for PCNX. If you do not have access to Healthstream, email [email protected].

Avatar NX Upgrade - Quick Access for Training Materials

 

TCM/CCM adopted NX as of October 2023.

CLASP and Vital Voices adopted NX as of June 2023. 

All Milwaukee County BHS Employees adopted NX as of January 2023.

 

       Avatar NX Training Environment

       CCM TCM AvatarTest Clients

       Avatar NX User Guide

       BHS Crisis Plan Tip Sheet for NX

       Community Treatment Plan Tip Sheet

       Community Progress Note TCM-CCM Tip Sheet

       Client Demographic Change Request Tip Sheet (for Contracted/Agency staff)

       Reports for PCONN Users Transitioning to Avatar NX

       All Docs Customization Tip Sheet 

       Customizing Screens in Avatar NX Tip Sheet 

                                                          Avatar NX FAQs 

                                                          One Team Help Desk Support Portal-Login Tip Sheet 

Avatar Materials for the Entire Enterprise

Open AllClose All
  Avatar Materials for All Users
  Avatar Materials for Community Providers
  Avatar Materials for MCMHC
  Avatar Order Entry Materials
Open AllClose All
  Important Downloads for myAvatar NX (For IT Staff)

Signature Pad.zip 

Signature Pad Installation Instructions.pdf 

   myAvatar & ProviderConnect Troubleshooting & Support
Support Issue Who to Contact
Avatar/ProviderConnect Password Reset
  • Netsmart Help Desk 1-855-400-0797
Avatar/ProviderConnect Access Request
Termination of Avatar/ProviderConnect User and/or Performing Providers
Avatar/ProviderConnect Application Questions or Issues
Avatar/ProviderConnect Policy/Procedural Questions or Issues.

Avatar/ProviderConnect Authorization Questions or Issues
Avatar/ProviderConnect Change Requests
  • Complete Change Request Form (see below on the webpage)
Deleting of Duplicate Services/Notes
  • Pre-claim submission – Work within your agency to resolve prior to billing.
  • Post-claim – Fiscal Department – 257-6717
CPT/Service Code Updates
  • Contract Management 257-8109 or
  • Fiscal Department 257-6717
Provider & Program updates
  • Contract Management 257-8109
Merge Medical Records/Edit Medical Records
  • Medical Records 257-6953
Agency payments
  • Fiscal Department – 257-6717
TANF Inquiries

 

  myAvatar PC Requirements

Computer Requirements for Provider Connect & Avatar

 

 

 Minimum

  Recommended

 Processor

 1.0 GHz or faster 32-bit (x86)

  2.0 GHz 32-bit (x86) or 64-bit

 Memory (RAM)

 1GB

  2GB or greater

 Hard Disk Space

 1GB

  2GB or greater

Operating System

 Windows 7 or 8

  Windows 10

 Display

 VGA (1024 x 768) or higher

 

Monitors with resolution known as 1080p

or FHD(1920x1080) and K / Ultra HD

(3840 x 2160), 2K / QHD (2560 x 1440) is

not supported. This includes all high

resolution and retina displays such as

(Microsoft Surface and HP Spectre)

Avatar will show very small. Support will

be targeted post the release of Java 9,

with an estimated release no sooner than

July 2018.

 VGA (1024 x 768) or higher

 

Monitors with resolution known as 1080p

or FHD(1920x1080) and K / Ultra HD

(3840 x 2160), 2K / QHD (2560 x 1440) is

not supported. This includes all high

resolution and retina displays such as

(Microsoft Surface and HP Spectre)

Avatar will show very small. Support will

be targeted post the release of Java 9,

with an estimated release no sooner than

July 2018.

 Mouse

 Microsoft or compatible pointing device

  Microsoft or compatible pointing device

 Network

 50kbs per concurrent user

 Latency below 50ms

 Jitter below 2ms

 60kbs+ per concurrent user

 Latency below 40ms

 Jitter below 2ms

 Browser

 IE 9 (Windows 7)

 IE 10 (Windows 7, 8)

 IE 11 (Windows 7, 8.1,10)

 IE 32-bit only in compatibility mode 

 Google Chrome (16+)

 Mozilla Firefox (10+)

 IE 10 (Windows 7, 8)

 IE 11 (Windows 7, 8.1,10)

 IE 32-bit only in compatibility mode

 Google Chrome (58)

 Mozilla Firefox (53)
 Java

Individually Supported Versions

(32-bit only)

 

JRE 1.6. u22 to u49 (Known security

faults, not recommended) (Windows 8+

requires JRE 1.6 u38 or later versions)

 

JRE 1.7.0_45

 

JRE 1.7.0 u51 (RADplus 2011 or higher +

MW Build 2014.01.00.1276 or higher)

 

JRE 1.7 u55 to u80 (RADplus 2011 or

higher + MW Build 2014.01.00.1276 or

higher)

 

JRE 1.8 u5 to u71,73* (RADplus 2011 or

higher + MW Build 2014.01.00.1276 or

higher)

 

JRE 1.8 u77 - u131),Requires MW Build

2016.01.00 build 1735 or higher

 

Recommended Latest Version

(32-bit only)

 

JRE 1.8u161 is supported. 

 

Build 2017.00.00

 

Build 1881 or higher

 

 

 

Important Downloads for Avatar (for IT Staff)

                                                                                                                                                                                                                                                                                                         

Links to myAvatar Applications

 myAvatar NX Sign-In 

  myAvatar NX UAT (Test Environment) Sign-In

myAvatar CLASSIC Sign-In 

 

 

 

Provider Connect Legacy

Link to ProviderConnect Application

ProviderConnect Sign-In 

Healthstream 

Access Training Videos & Materials Related to myAvatar and ProviderConnect

HealthStream Sign-In

How to Find Content:
A. Look for assigned material in your "To-Do's"
B. Click on the Catalog Tab and search keywords: Avatar, NX, Crisis, ProviderConnect for additional learning opportunities
C: Connect with your manager / supervisor to discover additional training materials

Change Requests

Avatar Enhancement/Change Request 

Use this form to submit enhancement and change requests for Avatar/Provider Connect. Ideas for new reports or forms, changes to improve forms or reports and general system enhancements are welcome. Complete the following and obtain your manager's approval. Keep the change ticket number you receive in the response. Please direct any questions to a member of the EMR team. Do not send PHI outside county email. If you would prefer to submit this form through email, you can download it here. Once it is complete, email it to [email protected].

*Indicates a required field

Request Title (brief description of change)*: 

Department/Discipline

Date Submitted*

Requestor Name*

Requestor Phone*

Requestor Email*

Approving Manager

Manager Phone

Manager Email

 

What system is this request for?

    AvatarNX         PCONN NX         Telehealth          Other

 

Describe the issue or opportunity. More detail is better, include screenshots, reports, scanned paper as needed.*

 

Optional: Propose a solution. We will consider your suggestion while addressing the issue. 
You might fix this by…

Why is this important? Help us prioritize your issue, include relevant regulations and critical dates or leave the default.*

MILWAUKEE COUNTY DEPARTMENT OF HEALTH & HUMAN SERVICES

1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Access DHHS 

How We Help

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

Partnership, Respect, Integrity, 

Diversity, Excellence

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