Targeted Case Management (TCM)
24-Hour Crisis Line
Call (414) 257-7222 text to 988, or chat via www.988LIFELINE.ORG now if you believe you or a loved one is experiencing a crisis.
Criteria for Admission
Milwaukee County resident 18 years and older
Client has a Substance Abuse and/or Mental Health Diagnosis
Clients income is at or below 200% of the Federal Poverty Level
Targeted Case Management (TCM) / Crisis Case Management (CCM)
Targeted Case Management (TCM) is a low intensity co-occurring case management model. This model can be long or short-term to assist the consumer in their recovery path. TCM includes a primary case manager model with peer specialist services. Crisis Care Management (CCM) is an intensive case management model. CCM utilizes a team approach to stabilize the crisis occurring in the individuals life. The team may consist of a supervisor, clinician, case manager, peer specialist, and crisis stabilizer.
Consumers will have the opportunity to receive a varied array of services based on their co-occurring needs. Consumers can have routine check-in/low intensity case management services with Targeted Case Management. Consumers in crisis have the option to receive stabilization/high intensity services with Crisis Care Management. Both programs provide person centered care that assist the consumer on their recovery path.
Supportive Services Include - Targeted Case Management
Consumers are provided light case management with face-to-face visits at a minimum of twice a month up to once-a-week. Basic services are:
- Refer to community resources
- Apply for appropriate resources
- Assessments
- Case Plans
- Case Notes
Crisis Care Management
Consumers receive multiple face-to-face visits during the week, all provided by a multidisciplinary team. Basic services are:
- Prevent or reduce a crisis
- Medication Management
- Assessments
- Crisis Plan & Response Plan
- Crisis Supervision
- Crisis Notes
**The CCM is based on DHS 34 Regulations**
Milwaukee County has 7 outside contracted TCM/CCM agencies.
If the agency does not provide a needed service, they will connect you with the needed outside resources.
Complete a referral for TCM/CCM.
Or call 414-289-6085 to speak with a CARS representative.
