Cyber Security
Provide appropriate security controls and oversight across the county networks, systems and other technology to reduce attack services and manage cyber security risk. Responsibilities include:
- Mitigate technological risk through securing, monitoring and auditing technology systems and data
- Monitor cyber security alerts and notices from CISA, DHS, WSIC CRT, MS-ISAC and our security operations solutions that empower us to move quickly
- Use ML/AI tools with behavior analytics and probabilistic mathematics that enable us to see deep into our network and endpoints for quick discovery
- Deploy SIEM, MDR, IDR and vulnerability scanning to provide holistic information and event correlation
- Develop and deliver security awareness training tailored to our environment
- Manage security incidents with cross-team support, documented processes and forensics teams
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Project Management Office
The IMSD Project Management Office (PMO) is responsible for portfolio and project management of countywide Information Technology projects. The PMO provides the framework and expertise to manage IT projects, initiatives and other duties. Responsibilities include:
- Improving the speed and value of Milwaukee County technologies made through stable and well-ordered project methods
- Providing project management leadership, standards, repeatable processes and best practice methods
- Promoting delivery of quality products, closing projects on time and within budget, and delivering objectives identified during project initiation
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Service Desk and Desktop Support
Enhance 
customer service and end-user uptime through the useof technology standards, IT service management best practices and Information Technology Infrastructure Library governance procedures including but not limited to incident, service, change and problem management. Responsibilities include:
- Provide a single point of contact for technology users
- Manage service requests, incidents and problems for all divisions in Milwaukee County
- Manage computer and mobile device replacements and additions
- Manage software licenses and distribution
- Manage identity and access management requirements
- Manage and maintain desktop enterprise architecture
- Administer mobile device management
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