Human Resources

Civil Service Commission

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What We Do

The Civil Service Commission ensures the fair and impartial due process hearings for the suspension, demotion or discharge of Behavioral Health Division County employees in the classified service, considers requests for the transfer of county positions to or from the classified service, and exercises administrative control over the merit system, including promulgation of rules, pursuant to Wisconsin Statutes 63.01 to 63.03 and the Milwaukee County General Ordinances Civil Service Rules. These provide the authority for the Civil Service Commission Hearing Procedures.

How to File a Citizen Complaint

The Civil Service Commission does not offer or give legal advice. The citizen must seek legal advice from his or her own legal counsel. The citizen takes the position of prosecutor to present a disciplinary case against an employee before the Civil Service Commission Hearing Examiner. Any accused employee who comes before the hearing Examiner on a citizen complaint has the option of representing themselves or having legal counsel. Below are the M.C.G.O. Civil Service Rules related to citizen complaints.

Who Can File Charges

A. It shall be the duty of the department director to file charges against any person in the classified service and subordinate to that department director if, in that person's opinion, there is cause for demotion, suspension or discharge.

B. If a department director neglects or refuses to file charges, it shall be the duty of the Department of Human Resources Director to file charges if the Department of Human Resources Director believes that there is cause to file charges against any person in the classified service.

C. Any citizen, except those mentioned in A and B above or an individual acting in a representative capacity for any group or organization, may file charges against any person in the classified service, as long as:

  1. The allegations contained in the charge are made under oath and formally notarized, and
  2. Such allegations are supported by the affidavit of one or more witnesses who are alleged to have first-hand knowledge of the facts underlying the allegations

Civil Service Rules are used to determine the allegations of the employee for the administering of discipline. One or more of the rules must be stated in order for the Civil Service Commission to hear the allegations.

Upon filing of complaint, the executive secretary shall verify compliance of such complaint with 1 and 2 above; and, when so verified, the executive secretary shall place said complaint on the agenda for the Civil Service Commission's determination as to whether the charges are grave enough to warrant a hearing.

Contact the Commission

The Civil Service Commission staff are available to answer questions regarding the disciplinary process of Milwaukee County employees, transfer of positions to the unclassified service, or other questions you may have. Contact us at:


Milwaukee County Civil Service Commission
Milwaukee County Courthouse
901 N. 9th St., Room 210
Milwaukee, WI 53233



Commission Members

Maria Monteagudo pictureMaria Monteagudo, Chair - Term Expires 08/01/2024

Ms. Maria Monteagudo earned her B.B.A. and M.B.A. from the University of Puerto Rico, Recinto Universitario de Mayaguez. Ms. Monteagudo is the Employee Relations Director for the City of Milwaukee. She has served as the Personnel Officer for the City of Milwaukee’s Department of City Development and Milwaukee Health Department. She has also served as a Compensation Analyst for the City of Milwaukee’s Department of Employee Relations.

Ms. Monteagudo is a member and former Vice President and President of the International Public Management Association-HR Central Region.


Janet Cleary pictureJanet Cleary - Term Expires 08/01/2024

Ms. Janet Cleary earned her B.S. in Nutritional Sciences from Cornell University and her Masters in Industrial and Labor Relations from the University of Wisconsin-Milwaukee. Ms. Cleary is the Acting Field Placement and Licensure Coordinator with the College of Education at Marquette University.

She retired from the Milwaukee Public Schools in 2013 after 34 years of service in the Human Resources Department as a Manager in Staffing Services and Classified Staffing, Staffing Specialist and Supervising Dietitian.


Dr. Karen Jackson pictureDr. Karen Jackson - Term Expires 04/20/2023

Dr. Karen Jackson earned her B.A. in Sociology and Correctional Administration from the University of Wisconsin-Madison and her Masters and PhD in Guidance Counseling and Urban Education with a specialty in Educational Psychology from the University of Wisconsin-Milwaukee. Dr. Jackson is an Online Instructor at Concordia University.

Dr. Jackson recently retired from Milwaukee Public Schools after serving as their Chief Human Capital Officer for five years. She has also served as the Director of Human Resources for Milwaukee County Government, District of Columbia Public Schools, Wauwatosa School District and an earlier appointment with Milwaukee Public Schools. Dr. Jackson has worked for additional school districts that include Shorewood and Racine Unified.

Dr. Jackson is on the Board for St. Charles Youth & Family Services, as well as the Chair for the Cream City Chapter of The Links Board of International Trends & Services.


Dr. Elliott Moeser pictureDr. Elliott Moeser - Term Expires 04/20/2023

Dr. Elliott Moeser earned his B.A. in Education, History and Sociology from midland Lutheran College, his M.A. in History from the University of Wisconsin-River Falls and his PhD in Educational Administration from University of Minnesota-Twin Cities. Dr. Moeser is the Executive Director for the 26 school district Closing the Achievement Gap Consortium. He is also an Associate Professor in Educational Administration at Concordia University.

Dr. Moeser has served as the Superintendent of five school districts, most recently for Richfield Joint School District No.1 in Richfield. He has served as Principal at Webster Stanley Middle School in Oshkosh and Assistant Principal at South Milwaukee Junior High School.


VacantCarlos Pastrana - Term Expires 07/02/2023

Carlos Pastrana is an attorney at SBR Law Group, where he practices in all areas of labor and employment law, including matters involving discrimination, retaliation, sexual harassment, labor relations, unfair labor practices, unemployment insurance, workers compensation and workplace safety.

Mr. Pastrana has litigated before both local and U.S. Courts and agencies, including the U.S. Court for the Wisconsin Eastern and Western Districts, U.S. Court for the District of Puerto Rico, United States Court for the Eastern District of Washington, the United States Courts of Appeals for the First and Seventh Circuits, National Labor Relations Board, Equal Employment Opportunity Commission, and Occupational Safety and Health Administration.

Fully bilingual, Mr. Pastrana has advised and trained local, national, and international private and public-sector employers with both English and Spanish-speaking unionized and non-unionized workforces on how to handle day-to-day issues that arise from managing employees. He has also provided legal advice in labor and employment matters to clients who are in the process of setting up, or who already have, operations in Latin America, Wisconsin, Puerto Rico and California.

Mr. Pastrana is a graduate of the University of Florida and the University of Puerto Rico Law School.

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Milwaukee County Courthouse
901 N. 9th St. Room 210
Milwaukee, WI 53233
(414) 278-4143 (Main Phone)
(877) 652-6377 (Main Toll Free)
(414) 223-1379 (Fax)

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