Community Access to Recovery Services Providers

Compliance

Provider Network Add-Delete Procedure

The full Policy and Staff Roster Add-Delete From can be found on the DHHS Provider Portal under the sub-heading of Contracting Reference Information

Critical Incidents

The full policy on reporting for Critical Incidents, an Overview Presentation, Training Video, Q&A, and Critical Incident Form can be found on the DHHS Provider Portal.

Contracts

Insurance Information

• Insurance Definitions
• Insurance Tool
• Certificate of Insurance Sample

Quality

Client Rights

• BHD Client Rights and the Grievance Procedure
• BHD Client Rights and the Grievance Procedure - (Spanish)

BHS Medical Staff and Provider Network Credentialing Program and Governing Document

Effective July 1, 2019, the Milwaukee County Mental Health Board adopted the BHS Provider Network Credentialing Program, which has since been expanded and is now the BHS Medical Staff and Provider Network Credentialing Program.  The purpose of the Credentialing Program is to support a single and systematic approach to credentialing for BHS Medical Staff and for practitioners within the BHS Provider Network.  Please see links below for details.

• Initial Credentialing Application
• Recredentialing Application
• Provider Network Credentialing Program and Governing Document

Policies:

• BHS Medical Staff and Provider Network Practitioner Credentialing
• Continuing Education Requirements – BHS Medical Staff and Credentialed Provider Network Practitioners
• Medical Staff and Provider Network Credentialed Practitioners: License, DEA, Certification / Verifications, Ongoing Monitoring & Adverse Action Reporting

CARS Access Forms

• CARS Eligibility Decision Appeal 
• CARS Referral Form
• CARS Services Information Packet

Service Authorization Request (SAR) Forms & ASAMs

• ASAM Placement Summary with MH/AODA Functioning (.docx) 
• Service Authorization Request Justification Form (.docx) 

• Service Authorization Request Justification Training (.pptx)

Avatar companion forms

• CARS Client Change/Update Form
• CARS Comprehensive Assessment (Downtime Form)
• Comprehensive Assessment Companion Guide (.docx)
• PPS Downtime Form
• BHD Medical Record Login and Request Agreement

SAM Loan Program

• SAM Funds Loan Program Policy and Procedure
  • Loan Request Form
  • Repayment Agreement

All community contracted providers need to be familiar with the policy CARS Housing Guidelines for Case Management Providers policy.

Housing Collaborative:  All CARS contracted providers and each case manager/care coordinator is welcome to attend a monthly collaboration meeting regarding Housing.  Meetings will include updates from our partners at the Milwaukee County Housing Division, Sharing of Resources, Networking, and Complex Case Reviews.

Housing Collaborative meetings will take place on the Second Monday of each month from 1 PM to 2:30 PM.

Interested in getting even more involved?  Stay on the meeting from 2:30 PM to 3 PM to be a part of our Steering Committee.

Any staff that attends the Housing Collaborative will be considered a Housing Champion!  Our goal is to build a network of staff that are knowledgeable about housing in the Milwaukee community.  We want as many Housing Champions as possible!

To become a Housing Champion, attend a monthly meeting! Housing Flyer and Teams link.

All meeting notes.

Resource:  Learn more about how to help those individuals that have no income with resources, housing, application fees, moving fees, etc. Access To Housing PPT

View the Coordinated Entry Housing Questionnaire

My Home / CARS Collaboration

• View the meeting where the My Home staff educated CARS case manager/care coordinators on Sept. 3, 2020.
• My Home Monthly Match Report
• Case Manager Change Form

2026 CARS All-Provider Meetings - 9:00 AM - 11:00 AM

• Thursday, February 19
• Thursday, May 21
• Thursday, August 20
• Thursday, November 19

All-Provider meetings are currently being held virtually on Teams. An agenda will go out in the week prior to the meeting.  Here is the link to the meeting, or see the meeting details to the right.

Microsoft Teams Need help?

Join the meeting now

Meeting ID: 233 236 573 690 64

Passcode: jH3DB7fF

Dial in by phone

+1 414-436-3530,,242195744# United States, Milwaukee

Find a local number

Phone conference ID: 242 195 744# 

Provider Meeting Agendas & Handouts

All-Provider Meeting agenda and attachments

Per Attachment J of the contract, the following DHHS and CARS policies are relevant to all CARS providers.

• CARS Administrative Discharge Policy
• CARS Billing Policy
• CARS Care Management/Community Based Residential Collaboration
• CARS Caregiver Misconduct: Reporting and Investigation of Caregiver Misconduct and Injuries of Unknown Sources
• CARS Community Provider Transfer Policy for same level of care
• CARS Consumer Participation Reimbursement
• CARS Death Reporting Process
• CARS Documentation Best Practice Standards
• CARS Eligibility, Enrollment, and Coordination of Benefits 
• CARS Fraudulent Activity
• CARS Heat Advisory Policy and Procedure
• CARS Housing Guidelines for Case Management Providers
• CARS Independent Note Policy
• CARS Inpatient/Outpatient Collaboration
• CARS Mental Health Service Eligibility Determination
• CARS Missed Appointment and Inability to Reach Client
• CARS Provider Transfers
• CARS Referrals to the ADRC
• CARS SAM Funds Loan Policy
• CARS Service Plans
• CARS Waivers and Variances
• CARS Winter Weather Policy
• Complaint and Grievance Resolution

Department of Health and Human Services (DHHS) 

• Caregiver Background Check Policy
• Critical Incident Policy
  • Critical Incident FORM
• Emergency Management Plan Policy
• Payor of Last Resort Policy
• Whistleblower Policy

BHS Policies

• BHS Ethics Committee - Code of Ethics
• BHS Privacy Rule:  Mitigations and Sanctions Policy
• BHS Purchasing and Procurement
• HIPAA Privacy Rule Managing Arrangements with Business Associates of the Milwaukee County Behavioral Health Services
• Information Systems Audit
• Resolving Conflicting Authorizations

Access Points

• Access Points Comprehensive Assessment and Screening Process
• Access Points Documentation and Billing
• Access Points Personnel and Organizational Requirements

ACT

• CARS ACT Team Admission Policy
• CARS ACT Team Client Rights, Complaint & Grievance Resolution
• CARS ACT Team Coordination of Referrals
• CARS ACT Team Discharge Planning and Facilitation
• CARS ACT Team Outreach and Screening
• CARS ACT Team Orientation and Training
• CARS ACT Team Personnel and Staffing
• CARS ACT Team Program Components and Services

AODA Services

• CARS Bridge Housing/OUD Discharge Policy
• CARS Children in AODA Residential Treatment Placements Policy
  • Addendum: Children in AODA Residential Treatment 
• CARS Program Capacity Management
  • AODA Residential Waitlist No Contact Closing Letter (fillable)
• CARS Residential Provider Personnel Policy
• Drug Utilization and Authorization Policy for Medication Assisted Treatment (MAT)
• Interim Substance Abuse Services

AOT

• CARS AOT Program Administration
• CARS AOT Program Enrollment
• CARS AOT Implementation Committee

CBRF

• CARS Documentation for Mental Health Residential Providers
• CARS Mental Health Community Based Residential Facility (CBRF) Bed Hold Policy
• CARS Mental Health Community Based Residential Facility (CBRF) Incident Reporting Policy
• CARS Community Based Residential Facilities (CBFR) Companion Care

CSP

• CARS CSP Admission Policy
• CARS CSP Coordination of Referrals
• CARS CSP Discharge Planning and Facilitation
• CARS CSP Supervision
• CARS CSP Volunteer Policy
• CARS Psychiatric Care for Individuals under commitment in Community Support Program

IPS Program 

• IPS Assessment
• IPS Confidentiality and Disclosure
• IPS Eligibility, Education and Outreach
• IPS Follow Along Supports
• IPS Job Development
• IPS Personnel Requirements - CCS
• IPS Quality Improvement Coordinating Committees
• IPS Referral Process
• IPS Referral Process - RSC
• IPS Team Integration and Collaboration
• IPS Team Staffing, Roles and Responsibilities
• IPS Work Incentives Planning and Assistance

RSC

• CARS Housing TANF Program
• CARS RSC Case Notes/Documentation Policy
• CARS RSC Discretionary Funds
• CARS RSC Outreach and Discharges
• CARS RSC Providers Billing
• CARS RSC Recovery Plan of Care
• CARS RSC Recovery Support Team and Meetings
• CARS RSC Services
• CARS RSC Team Supervisor Responsibilities

TCM/CCM

• CARS Crisis Care Management
• CARS Crisis Care Management Billing Policy
• CARS Targeted Case Management Discharge Policy
• CARS TCM Eligibility Criteria
• CARS TCM Providers Billing
• CARS TCM/CCM Service Authorization Request Justification
• CARS TCM/CCM Supervisor Policy
• Crisis Services - CARS Crisis Care Management Billing Policy
• Crisis Services - Crisis Assessment and Response
• Crisis Services - Death Reporting
• Crisis Services - DHS 34 Accommodations and Adaptations for Special Needs
• Crisis Services - DHS 34 Determining Level of Response and Duty to Warn
• Crisis Services - DHS 34 Initial Inquiry Information Gathering
• Crisis Services - DHS 34 Medication Assistance
• Crisis Services - DHS 34 Orientation & Training
• Crisis Services - DHS 34 Supervision of Professional Staff
• Crisis Services CNA - Waived Testing & Crisis Stabilization House Policy and Procedure

Community Access to Recovery Services

• 1230 W. Cherry Street
  Milwaukee, WI 53205
• 414-289-6085 Phone
• 414-454-4242 Fax

Amy Lorenz

Deputy Administrator

• [email protected]
• 414-257-7729 Phone
• 414-454-4242 Fax

Jennifer Wittwer

Director

• [email protected]
• 414-257-4704 Phone
• 414-454-4242 Fax

Resources for CCS Providers

• CCS Brochure
• CCS Brochure in Spanish
• CCS Informational Video

CCS Orientation & Training

• CCS Healthstream Bundle

Additional CCS Training Materials

• Training Materials From DHS
• SAMHSA Evidence-Based Practices Kits

Provider Directories

• CCS Adult Provider Directory
• CCS Youth Provider Directory

Important Links

ForwardHealth Update: Changes to CCS as a Result of the Wisconsin 2013-15 Biennial Budget

ForwardHealth Update: New and Clarified Coverage Policy for Psychosocial Rehabilitation Programs. May 2018

• CCS Advocacy
• CCS Application and Screening Process
• CCS Assessment 
• CCS Communication of Information to Consumers 
• CCS Consumer Records and Confidentiality
• CCS Consumer Rights
• CCS Cultural Heritage & Primary Language
• CCS Discharge Planning and Facilitation
• CCS Exchange of Information
• CCS Modifier Policy
• CCS Monitoring and Compliance
• CCS Monitoring and Documentation

• CCS Orientation and Training
• CCS Outreach Services
• CCS Personnel Requirements
• CCS Quality Improvement
• CCS Receiving and Making Referrals
• CCS Recovery Advisory Committee
• CCS Recovery Team Development and Facilitation
• CCS Revising Plan
• CCS Service Coordination, Referrals, and Collaboration
• CCS Service Planning
• CCS Support and Mentoring for Consumer
• CCS Systematic Interface and Enhancement
• CCS Transition for Youth and Adults

CCS Recovery Advisory Committee (RAC)

RAC Flyer

RAC Flyer - Spanish

View all RAC meeting minutes