Department of Health and Human Services

Get Help With Your Energy Bill

It's as Easy as 1-2-3!

The Energy Assistance Program provides qualified Milwaukee County residents with a one-time, annual payment toward heating and electric bills. The funding pays a portion of energy costs determined by household size, income and energy costs. The benefit is usually paid directly to the energy supplier.

1. Check out the rules!

If you have a utility bill and are within our income guidelines, you probably qualify!

2. Apply!

Schedule an appointment now or call (414) 270-4-MKE!

3. Qualify!

Complete the application with one of our Energy Specialists and your benefit will go directly to your utility account! Scroll down for a list of things you may need to bring with you to your appointment.

Hours of Operation

Monday: 8 a.m. - 5 p.m.
Tuesday: 8 a.m. - 7 p.m.
Wednesday: 8 a.m. - 5 p.m.
Thursday: 8 a.m. - 7 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 8 a.m. - 12 p.m.
Sunday: CLOSED


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It's Easy to Apply - Make Your Appointment Today!

Am I Eligible?

The amount of assistance depends on income and energy costs.

2019-2020 Income Guidelines
  Family Size 3-Month Annual
1 $7,168.25 $28,673
2 $9,374.00 $37,496
3 $11,579.50 $46,318
4 $13,785.25 $55,141
5 $15,991.00 $63,964
6 $18,196.50 $72,786
7 $18,610.00 $74,440
8 $19,023.75 $76,095

How Do I Apply?

Make an Appointment Now!

Visit one of our locations:

Northwest: 4906 W. Fond du Lac Avenue

North: 6900 W.  Brown Deer Road #100

Downtown: 728 N. James Lovell Street

West Allis: 6761 W. Greenfield Avenue

Southeast: 2701 S. Chase Avenue

South: 5663 S. 27th Street

Not a Milwaukee County resident? Find your office.

 (414) 270-4-MKE

What Should I Bring With Me?

  1. Photo ID (recommended; mandatory for first-time and NEW to Milwaukee County applicants)
  2. Social Security numbers and birth dates for everyone in the household
  3. Current gas, electric or oil energy bill (or lease/letter from your landlord if heat is included in your rent)
  4. Proof of all income sources for the entire household's gross income for the three months prior to the application month (child support, wages, pension, unemployment, etc.)
  5. Seasonal employees and self-employed persons will require the prior year's entire tax package. Rental income must be verified by taxes and schedule E

Get more detailed information on what to bring in

English Español | Hmoob

You May Qualify for More Help

Qualifying for Energy Assistance gives you access to other benefits:

Crisis Benefits

If you have no heat, have received a disconnection notice, or are nearly out of stored fuel and cannot afford a refill, you may be eligible for crisis help. Crisis help is based on the need, the resources of your household, your payment history and availability of funds. Note: Crisis benefits are not eligible for FAIR hearings.

Take a Moment to Tell Us How Well We Served You

Our  survey  only takes a couple minutes, and will help us serve everyone in need of help with their energy bills a little better.

Assistance With a Disconnection Notice

You may be eligible for assistance if you have received a disconnection notice or have had your fuel or electric service disconnected.


Eligibility is based on how many times you have received crisis assistance, how many payments you have made to your utility company and how much you have paid to the utility company.

Heating System Repair or Replacement

If you're a qualified Energy Assistance client, and your furnace, boiler or other heating system quits during our heating season (October 1 through May 15), dial 211 at any time, 24-hours-per-day, 7-days-per-week, and we will help you repair, or even replace when necessary, your non-operating heating system.


Homeowners who qualify for WHEAP benefits can qualify for furnace repair. Renters can qualify. Your landlord must also be eligible for WHEAP.

Fuel Oil or Other Bulk Fuel

Bulk fuels like propane and fuel oil often require a minimum order for the fuel company to deliver and the need never arises at a convenient time. Crisis Assistance may be available to help you meet the minimum order cost.

Weatherization Program

One of the best ways to make sure your energy bills stay where you can afford them is to make sure your home uses energy efficiently. Your local weatherization agency can help you insulate your home and water heater, install energy-efficient lighting, reduce air leakage and replace old and inefficient appliances and heating systems. The Weatherization Program targets homes with excessive energy use and homes with elderly or disabled residents, or young children (under six years old).


We can insulate attics and walls, install energy efficient lighting and thermostats, seal up air leaks and provide money-saving tips on maintenance and conservation.

Thank You to Our Weatherization Partners



Milwaukee County Energy Assistance in the News

Milwaukee County Department of Health and Human Services Respond to Record Number of Furnace Calls During Polar Vortex

Press Release

The Milwaukee County DHHS Energy Assistance Program saw a record number of calls for help repairing or replacing furnaces during the extreme cold weather triggered by the polar vortex...

Read Full Article


Milwaukee County Department of Health and Human Services Keeps Homes Warm With Energy Assistance, Even With Winter Weather on the Way

Press Release

The Milwaukee County DHHS Energy Assistance Program, along with the Wisconsin Home Energy Assistance Program (WHEAP), encourages families who are having trouble with their energy bills to apply, so upcoming bills with severe winter weather outside don’t take too big a bite out of the monthly budget...

Read Full Article


Weatherization Day to Celebrate Home Efficiency, and Help Low-Income Families Stay Warm

Press Release

The Milwaukee County DHHS Energy Assistance Program, in partnership with the Wisconsin Home Energy Plus program providers, is celebrating National Weatherization Day on Tuesday, Oct. 30...

Read Full Article


Early Applications Being Accepted for Energy Assistance in Milwaukee County

People signing up for Energy Assistance

by: Staff - Fox6 News

An opportunity to learn more about Milwaukee County’s Energy Assistance Program took place on Saturday, Sept. 29...

Read Full Article


How to Apply for Energy Assistance in Wisconsin This Winter

People signing up for Energy Assistance

by: Justin Thompson-Gee - CBS58 News

Now that temperatures have cooled into the 30s everywhere, you can apply for energy assistance. To apply visit the Wisconsin Home Energy Assistance Program (WHEAP) website at or call (866) 432-8947...

Read Full Article


Want More? Click Here to Visit the DHHS News Archives

DHHS logo

Archives contain material back to September 2018



1220 W. Vliet St.

Suite 301

Milwaukee, Wisconsin 53205

Our Vision

Together, creating healthy communities.

Our Mission

Empowering safe, healthy, meaningful lives.

Our Values

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Diversity, Excellence

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