Avatar & ProviderConnect Information

Links to Avatar & ProviderConnect LIVE:

 

Avatar: https://milwaukee.netsmartcloud.com/radplus/

 

ProviderConnecthttps://providerconnect.netsmartcloud.com/Milwaukee/

 

 

Computer Requirements for Avatar & ProviderConnect

 

 

Troubleshooting & Support:

 

Support Issue

Responsible Party/Approach

 

Avatar/ProviderConnect Password Reset

 

Netsmart Help Desk 1-855-400-0797

 

Avatar/ProviderConnect Access Request

 

Step 1:  Complete BHD EMR User Agreement

Step 2:  Email: BHDCredentialing@milwaukeecountywi.gov

 

Termination of Avatar/ProviderConnect User and/or Performing Providers

 

Step 1:  Complete Drop Form

Step 2:  Email: BHDCredentialing@milwaukeecountywi.gov

Avatar/ProviderConnect Application Questions or Issues.

Avatar Help Desk: 1-855-400-0797

Avatar Help Desk Portal Website: https://netsmart.service-now.com/plexussupport

Avatar Help Desk Email Address: PlexusSupport@ntst.com

Avatar/ProviderConnect Policy/Procedural Questions or Issues.

 

CBRF: Lois Gildersleeve (257-7929)

CCS: Jennifer Alfredson (257-5724)

CRS: Tamara Layne (257-5226)

CSP: Lynn Shaw (257-7456)

Crisis Case Mgmt & TCM: Davide Donaldson  (257-5566)

RSC/CM: Sue Clark (257-7767)

CARS AODA: Janet Fleege (257-6925)

Avatar/ProviderConnect Authorization Questions or Issues.

 

CBRF: Lois Gildersleeve (257-7929)

CCS: Jennifer Alfredson (257-5724)

CRS: Tamara Layne (257-5226)

CSP: Lynn Shaw (257-7456)

Crisis Case Mgmt & TCM: Davide Donaldson (257-5566)

RSC/CM: Sue Clark (257-7767)

CARS AODA: Janet Fleege (257-6925)

 

Avatar/ProviderConnect Change Requests

        

Avatar Help Desk: 1-855-400-0797

Deleting of Duplicate Services/Notes

Pre-claim submission – Work within your agency to resolve prior to billing.

Post-claim – Fiscal Department – 257-6717

 

CPT/Service Code Updates

 

Contract Management 257-8109 or

Fiscal Department 257-6717

 

Provider & Program updates

 

Contract Management 257-8109

 

Merge Medical Records/Edit Medical Records

 

Medical Records 257-6953

 

Agency payments

 

Fiscal Department – 257-6717

 

TANF Inquiries

 

CARS – Sue Clark 257-7767

 

 


 

Tools and Resources

 

 


 

Archive

► Avatar Transition Bulletin #7

Avatar Transition Bulletin #6

Avatar Transition Bulletin #5

Avatar Transition Bulletin #4

Avatar Transition Bulletin #3

Avatar Transition Bulletin #2

Avatar Transition Bulletin #1

 

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