Avatar

Avatar & ProviderConnect LIVE:

 

Avatar: https://milwaukee.netsmartcloud.com/radplus/

(Access Points and Care Managers ONLY)

 

ProviderConnecthttps://providerconnect.netsmartcloud.com/Milwaukee/

(Service entry for ALL providers)

 

Support:

 

Support Issue

Responsible Party/Approach

Avatar/ProviderConnect Application Questions or Issues.

First Tier Support-Super User: End-users will engage the Super User.

Second Tier Support - CARS Management Services (MS): Super Users will engage CARS Support for Application issues/Questions that cannot be resolved.  257-8095. Provide information to clerical staff regarding error messages or technical application issues. They will then route for further assistance.

Avatar/ProviderConnect Policy/Procedural Questions or Issues.

 

First Tier Support-Super User: End-users should engage the Super User.

Second Tier Support-CARS Service Managers: Super Users will engage CARS Support for Policy/Procedural issues/questions that cannot be resolved.

CBRF and COP: Lois Gildersleeve (257-7929)

CCS: Jennifer Alfredson (257-5724)

CRS: Tamara Layne (257-5226)

CSP: Lynn Shaw (257-7456)

Crisis Case Mgmt & TCM: Davide Donaldson  (257-5566)

RSC/CM: Luci Reyes Agron (257-6998)

WIserChoice: Janet Fleege (257-6925)

Avatar/ProviderConnect Authorization Questions or Issues.

 

First Tier Support-Super User: End-users should engage the Super User.

Second Tier Support-CARS Service Managers: Super Users will engage CARS Support for Authorization issues/questions that cannot be resolved.

CBRF and COP: Lois Gildersleeve (257-7929)

CCS: Jennifer Alfredson (257-5724)

CRS: Tamara Layne (257-5226)

CSP: Lynn Shaw (257-7456)

Crisis Case Mgmt & TCM: Davide Donaldson (257-5566)

RSC/CM: Luci Reyes Agron (257-6998)

WIserChoice: Janet Fleege (257-6925)

Hardware and other Peripheral Device Support

First Tier Support-Super User:

  • End-users will engage the Super User.
  • Super User will engage their IT Support.

 

Second Tier Support-CARS MS:

  • CARS MS will work with external IT Support to resolve issue.

 

CARS MS 257-8095. Provide information to clerical staff regarding error messages or technical application issues. They will then route for further assistance.

Avatar/ProviderConnect Change Requests                 ie Reports, forms or enhancements

CARS MS 257-8095. Provide information to clerical staff regarding error messages or technical application issues. They will then route for further assistance.

Avatar/ProviderConnect Password Reset

Netsmart Help Desk 1 855 400 0797

 

Avatar/ProviderConnect User Set-up, Decativation, and edits (i.e. misspelled names, new address etc)

BHD Contract Management 1 855 400 0797

Termination of Performing Providers

BHD Contract Management 257-8109

Agency end-user training.

Netsmart Help Desk 1 855 400 0797

New users within an existing agency – Agency staff and online resources/ HealthStream

Deleting of Duplicate Services/Notes

Pre-claim submission – Agency

Post-claim – AR Supervisor: 257-6675

CPT code updates

CARS MS 257-8095. Provide information to clerical staff regarding error messages or technical application issues. They will then route for further assistance.

Provider & Program updates

BHD Contract Management 257-8109

Program Type updates (Level of Care-TCM, CCS, etc)

BHD CARS 257-8095

Merge medical records or moving data between episodes

Medical Records 257-7007. Provide information to clerical staff regarding error messages or technical application issues. They will then route for further assistance.

Agency payments

BHD Fiscal Department – Greg Flegel: 257-6717

TANF Inquiries

CARS – Luci Reyes Agron 257-6998

 

 


 

Tools and Resources

 

 


 

Archive

► Avatar Transition Bulletin #7

Avatar Transition Bulletin #6

Avatar Transition Bulletin #5

Avatar Transition Bulletin #4

Avatar Transition Bulletin #3

Avatar Transition Bulletin #2

Avatar Transition Bulletin #1

PC requirements for Avatar & Provider Connect

 

 
 
BHD 24-Hour Crisis Line
(414) 257-7222
 
BHD Access Clinic
(414) 257-7665
 
CARS Division
9455 W. Watertown Plank Road (map)
Milwaukee, WI 53226
(414) 257-8095
(414) 454-4242 (fax)
 
Amy Lorenz, Deputy Administrator
(414) 257-7729 Phone
(414) 454-4242 (fax)
 
Jennifer Wittwer, Associate Director
(414) 257-4704 Phone
(414) 454-4242 (fax)
 

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