Energy Assistance Program

What is Energy Assistance?

The Energy Assistance Program provides qualified Milwaukee County residents with a one-time annual payment to make energy (heating and electric) bills more affordable. 


The funding pays a portion of energy costs, but the payment is not intended to cover the entire energy costs of a residence. The amount of the energy assistance payment varies depending on a variety of factors, including the household’s size, income and energy costs. In most cases the energy assistance benefit is paid directly to the household’s energy supplier.


Don’t get Disconnected!


Energy Assistance can help. We're in the final stretch of the season, and we have extended our office hours!  See below for new times our locations are open!   Make your appointment today!


When is the application period?

If eligible, you can apply between Oct. 1, 2016 – May 15, 2017.
View or download the 2016-17 Program Flyer


Who is eligible to apply?

Milwaukee County households with a utility burden and are under 60% of the State Median income may be eligible for the Energy Assistance Program.


2016-17 Income Guidelines
  Family Size Month Annual
1 $2,181 $26,174
2 $2,852 $34,228
3 $3,524 $42,282
4 $4,195 $50,336
5 $4,866 $58,389
6 $5,537 $66,443
7 $5,663 $67,953
8 $5,789 $69,463


How and where can you apply?

Walk in to any of our 6 locations during business hours, or set an appointment.  Here's how:

  • By phone: 414-270-4-MKE  (414-270-4653)
  • Online: Schedule an appointment online by clicking here.
  • In person at any of our 6 locations:
    • Northwest - 4906 W Fond du Lac Avenue (Fond du lac and Capitol)
    • North -  6918 W  Brown Deer Road
    • Downtown - 728 N James Lovell Street (7th and Wisconsin)
    • West Allis -  6761 W Greenfield Ave
    • Southeast - 2701 S Chase Ave (between Lincoln and Oklahoma)
    • South - 5663 S 27th Street

Hours of Operation

We recommend making an appointment to minimize your wait time.

Our Extended Hours are now in place!  They are:


Mon: 7:30am - 7:30pm

Tue: 7:30am - 7:30pm

Wed: 7:30am - 5:00pm

Thu: 7:30am - 7:30pm

Fri: 7:30am - 5:00pm

Sat: 8:00am - 12:00pm



If you experience a heat emergency on holidays, evenings or weekends, call 2-1-1.



What do I need to bring with me when I apply?

  • Photo ID (recommended; mandatory for first-time and NEW to Milwaukee County applicants)
  • Social Security numbers and dates of birth for everyone in the household
  • Current gas, electric or oil energy bill (or lease/letter from your landlord if heat is included in your rent)
  • Proof of all income sources for the entire household's gross income for the three months prior to the application month (child support, wages, pension, unemployment, etc.)
  • Seasonal employees and self-employed persons will require the prior year's entire tax package. Rental income must be verified by taxes and schedule E.

For more information on what to bring, view or print our WHEAP Checklist here:


Additional Benefits

Qualifying for Energy Assistance gives you access to other benefits, too, including:

  • Furnace/heating system repair or replacement
  • Crisis benefits
  • Weatherization program

View more detail on these added benefits offered by the energy assistance program here.


Team MKE: We’re Here for You

Our mission:

As a team, we will provide top-quality customer service to the residents of Milwaukee County to allow them the opportunity to apply for the Wisconsin Home Energy Assistance Program in an efficient, professional and dignified manner in the location, time and method of their choosing.


Make an Appointment

Click here to schedule an appointment online.


Call Us



After-hours help: Call 2-1-1


Program Dates 

2016-17 Season: October 1, 2016-May 15, 2017


Hours of Operation

Extended Hours are now open!


Mon: 7:30am - 7:30pm

Tue: 7:30am - 7:30pm

Wed: 7:30am - 5:00pm

Thu: 7:30am - 7:30pm

Fri: 7:30am - 5:00pm

Sat: 8:00am - 12:00pm



For heat emergency on holidays, evenings or weekends, call 2-1-1.



4906 W Fond du Lac Ave

728 N. James Lovell Street

6761 W. Greenfield Avenue

2701 S. Chase Avenue

5663 S. 27th Street

6918 W. Brown Deer Road


View or print the 2017 Energy Assistance flyer.


Not a Milwaukee County resident?

Find out where you can apply here!

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