Energy Assistance Program


Open All Summer for Crisis Assistance


Applying for Energy Assistance is as easy as 1-2-3!



     If you have a utility bill and are within our income guidelines for your household, you probably qualify!  For a full list of requirements, click here!


    2.  APPLY!

     Click here to make an appointment at any of our six convenient locations at a time that works for you!



    3.  QUALIFY!

     Complete the application with one of our Energy Specialists and your benefit will go directly to your utility account! Click here for a list of things you may need to bring with you to your appointment.



What is Energy Assistance?


The Energy Assistance Program provides qualified Milwaukee County residents with a one-time annual payment to make energy (heating and electric) bills more affordable. 


The funding pays a portion of energy costs, but the payment is not intended to cover the entire energy costs of a residence. The amount of the energy assistance payment varies depending on a variety of factors, including the household’s size, income and energy costs. In most cases the energy assistance benefit is paid directly to the household’s energy supplier.


When is the application period?

If eligible, you can apply between Oct. 1, 2017 – May 15, 2018.
View or download the Program Flyer 


Who is eligible to apply?

Milwaukee County households with a utility burden and are under 60% of the State Median income may be eligible for the Energy Assistance Program.


2017-18 Income Guidelines
  Family Size 1-Month 3-Month Annual
1 $2,217 $6,650.25 $26,601
2 $2,899 $8,696.25 $34,785
3 $3,581 $10,742.50 $42,970
4 $4,263 $12,788.75 $51,155
5 $4,945 $14,835.00 $59,340
6 $5,627 $16,881.25 $67,525
7 $5,755 $17,264.75 $69,059
8 $5,883 $17,748.50 $70,594


How and where can you apply?

Walk in to any of our 6 locations during business hours, or set an appointment.  Here's how:

  • By phone: 414-270-4-MKE  (414-270-4653)
  • Online: Schedule an appointment online by clicking here.
  • In person at any of our 6 locations:
    • Northwest - 4906 W Fond du Lac Avenue (Fond du lac and Capitol)
    • North -  6918 W  Brown Deer Road
    • Downtown - 728 N James Lovell Street (7th and Wisconsin)
    • West Allis -  6761 W Greenfield Ave
    • Southeast - 2701 S Chase Ave (between Lincoln and Oklahoma)
    • South - 5663 S 27th Street

What do I need to bring with me when I apply?

  • Photo ID (recommended; mandatory for first-time and NEW to Milwaukee County applicants)
  • Social Security numbers and dates of birth for everyone in the household
  • Current gas, electric or oil energy bill (or lease/letter from your landlord if heat is included in your rent)
  • Proof of all income sources for the entire household's gross income for the three months prior to the application month (child support, wages, pension, unemployment, etc.)
  • Seasonal employees and self-employed persons will require the prior year's entire tax package. Rental income must be verified by taxes and schedule E.

For more information on what to bring, view or print our WHEAP Checklist here:


Additional Services

Qualifying for Energy Assistance gives you access to other benefits, too, including:

  • Furnace/heating system repair or replacement
  • Crisis benefits
  • Weatherization program

View more detail on these added benefits offered by the energy assistance program here.


Team MKE: We’re Here for You

Our mission:

As a team, we will provide top-quality customer service to the residents of Milwaukee County to allow them the opportunity to apply for the Wisconsin Home Energy Assistance Program in an efficient, professional and dignified manner in the location, time and method of their choosing.


Do you live outside Milwaukee County?

Click here to find your local office!



Make an Appointment

Click here to schedule an appointment online.


Call Us



After-hours help: Call 2-1-1


Program Dates 

2017-18 Season: October 1, 2017-May 15, 2018


Hours of Operation


Mon: 8:00am - 5:00pm

Tue: 8:00am - 5:00pm

Wed: 8:00am - 5:00pm

Thu: 8:00am - 5:00pm

Fri: 8:00am - 5:00pm




For heat emergency on holidays, evenings or weekends, call 2-1-1.



4906 W Fond du Lac Ave

728 N. James Lovell Street

6761 W. Greenfield Avenue

2701 S. Chase Avenue

5663 S. 27th Street

6918 W. Brown Deer Road


View the English Energy Assistance flyer.

Vea el folleto de Asistencia de Energia en Español.


Not a Milwaukee County resident?

Find out where you can apply here!

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