OUR MISSION STATEMENT

Milwaukee County's Family Care, Care Management Organization respects the dignity and personal autonomy of each Member by honoring choice and promoting the Member's continued participation in the life of their community, by providing a continuum of quality cost-effective long-term care to its Members, and by supporting the families and caregivers of its Members.

 About Family Care

Family Care is a long-term care program now available in nine Wisconsin counties. As a comprehensive and flexible long-term care service system, Family Care strives to foster people's independence and quality of life, while recognizing the need for interdependence and support.

 In Milwaukee County, Family Care offers managed long term care services to adults aged 18 and older.

Click HERE to open a pdf file of the current Member Handbook 

Click HERE to see the list of service providers

When you enroll in Family Care, you will work with a Care Management Team.  Your Team works with you to list your personal goals and the resources you need to create a plan for your primary health care.  A care management team includes:

• Yourself
• A social worker who serves as a care manager
• A registered nurse
• Professionals from other disciplines as needed
• Family members or others you may choose
  

We believe that each member is the center of decisions made about their care.  

Goals of Family Care:

CHOICE – Give people better choices about the services and supports available to meet their needs.
ACCESS – Improve people's access to services.
QUALITY – Improve the overall quality of the long-term care system by focusing on achieving peoples health and social outcomes
COST-EFFECTIVENESS – Provide cost effective long term care services that are:

• right for each person
• delivered in the right way
• at the right time
• in the right place
• for the right cost
• and for the right reasons 

Services of the Care Management Organization

With Family Care, you receive services where you live.  The supports you receive are individually tailored to your needs.  When your needs change, the supportive services you receive change right along with them.

Some of the services available through the CMO include:

• Care Management
• Personal Care
• Adult Day Care
• Respite Care
• Home Health Services
• Durable Medical Equipment
• Chore Services
• Transportation
• Assistive Devices
• Residential services
• Home Delivered Meals

Interested in Becoming a Service Provider?

Click HERE for more information

Eligibility for Family Care

Family Care is an entitlement. That means eligible older adults are entitled to its services. In Milwaukee County, participants must be at least 18 years of age, have long-term care needs and qualify for Medicaid (T-19).

Cost share

Some Family Care members may have to pay for part of the services they receive.  This payment is known as cost share. Cost share is based on the member's income and the cost of the member's care.

Room and board (food and rent) is not a covered benefit under Family Care.  If you live in an assisted living facility, you must pay the cost of room and board.  If you move to an assisted living facility, you are responsible to pay for the room and board costs of the facility. You must pay for your meals and the cost of your room or apartment. Your team will help you determine if your choice of living arrangement is affordable for you. 

How to Enroll in Family Care

Enrollment in Family Care starts with a phone call.

If you are between the ages of 18 and 59, please contact:

The Disability Resource Center of Milwaukee County 

1220 W. Vliet Street - Suite 300

Milwaukee, WI 53205

(414) 289 - 6660 phone

(414) 289 - 8559 TTY

If you are age 60 and over, please contact:

The Aging Resource Center of Milwaukee County

310 W. Wisconsin Avenue - 5th Floor West

Milwaukee, WI 53203

(414) 289 - 6874 phone

1- (866) - 229 - 9695 Toll Free

(414) 289 - 8591 TTY

Resource Center staff will arrange to meet with you to explain more about Family Care and to see if you are eligible for the program.