Energy Assistance

Do you need help with the cost of heating your home?

October 1, 2015 will mark the beginning of the 2015-2016 heating season and the start of the Wisconsin Home Energy Assistance Program. 

Wisconsin’s Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs, and energy crisis situations.

A person can apply any time between October 1, 2015 and May 15, 2016 to receive regular benefits.

Households that only receive income from Social Security Administration (retirement benefits, disability benefits, SSI, etc.) may be able to apply before the season begins. The Energy Assistance Program provides a one-time payment to your energy provider each year that helps qualified Milwaukee residents make their energy bills more affordable. If you are a past recipient, your Energy Assistance Application can be processed over the phone this year. 

There are three ways to apply:

  • Call for an Appointment at 414-270-4653
  • Schedule an Appointment online at
  • Drop in anytime Monday - Friday between 8am and 5pm.  See locations below.

Click here for directions on how to schedule an energy assistance appointment online at

Regular energy assistance is intended to help pay a portion of heating costs and is not intended to pay the total annual heating cost.

Crisis Assistance includes: retention of utility services, re-connections, oil deliveries and furnace repair or replacement.

(Note: furnace repair or replacement is offered when funds are available and is only available when home is owner occupied).

Referrals may be made for other heating related services.


The amount of heating assistance benefit varies based on a number of factors:

  • Household's size
  • Income level
  • Household energy costs 


To avoid unnecessary delays in processing your application you must bring the following: (or refer to checklist found here)

  1. Photo ID for the person who is completing the application.
  2. Social Security cards and dates of birth for everyone in the household.
  3. Proof of citizenship and of residency
  4. Proof of all income sources of your entire household's gross income for the 3 months prior to the month of application. Seasonal employees will require the prior year's entire tax package.
  5. Current energy bill(s) (gas/electric/oil).
  6. If your heat is included with your rent you must provide the name, address and telephone number of your landlord or building manager and a lease agreement or statement from your landlord confirming your heat is included with rent.


Click here for a fact sheet on the WHEAAP program and current income guidelines - English

Click here for a checklist of the information needed when completing the application - English

Click here for a checklist of the information needed when completing the application - Espanol

Click here for a checklist of the information needed when completing the application - Hmong

Clcik here for Frequently Asked Questions about the Milwaukee County DHHS Energy Assistance Program - English


If you experience a loss of heat after hours, please call 2-1-1


ENERGY ASSISTANCE PROGRAM LOCATIONS (open Monday - Friday, 8am - 5pm; Saturdays 8am - 12noon)


4906 W. Fon du Lac Avenue (Fon du Lac and Capitol)



728 N. James Lovell Street (7th and Wisconsin)



2701 S. Chase Avenue (Between Lincoln and Oklahoma)



6767 W. Greenfield Avenue (68th & Greenfield)



The Division of Energy Services contracts with local agencies to provide basic weatherization services including:

  • Insulating attics, walls and floors
  • Insulating or replacing water heaters
  • Installing energy efficient lighting
  • Reducing air leakage
  • Repairing or replacing a furnace
  • Testing and/or replacing a refrigerator
  • Performing a general health and safety inspection
  • Providing information about maintenance and energy conservation

For more information about the Wisconsin Weatherization Assistance Program click Here.

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