Market Research

During Phase I: ERP Feasibility Study & Needs Assessment, Milwaukee County and our partner vendor, Plante & Moran, performed substantial market research into the types of available ERP systems on the current market. We learned that there are three main types of ERP solutions currently available on the market. These solutions are ranked by tier. ERP Tiers are a method of classifying a vendor's software based on the size of the entity the solution must accommodate and the type of processes the entity will require from the software. Tiers are useful measures of the capability of a software solution, and of a vendor's ability to scale its software solution to appropriately meet the needs of entities of varying sizes.

There are 3 Tiers in ERP software solutions: 1, 1.5, and 2. You can read more about Tiers and ERP solutions below, or by visiting the Types of ERP Systems page:

to visit the Types of ERP Systems Page!

To learn more about ERP Systems generally, visit the What is an ERP Page:

to visit the What is an ERP page!
 

To view the demonstration videos provided to the County by some sample ERP system vendors, visit the Demostration Videos page.

to visit the Demonstration Videos page!

 

In Summary:

Tier 1 Solutions are focused on private sector business processes. These solutions can handle complex needs of a variety of types of entities. They are flexible, configurable, and able to scale up to handle the largest entities' needs. However, they can be difficult and costly to implement and maintain due to their complexity.

Tier 2 Solutions are focused on public sector business processes. These solutions are tailored to meet the needs of local, state, and federal governments and often have more "built-in" features targeted toward government requirements. However, they are also less flexible than Tier 1 solutions, offer less configuration options, and can be difficult to scale up for use in large entities. Their rigidity does make them more cost- and time-efficient to implement and maintain.

Tier 1.5 Solutions fill the market gap between Tier 1 and Tier 2 solutions. Often, they are more flexible and configurable than Tier 2 solutions, but more rigid and easier to implement than Tier 1 solutions. Tier 1.5 solutions have aspects of both Tier 1 and Tier 2 solutions and their pros and cons are dependent on the particular solution being analyzed.

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