Continuous Quality Improvement (CQI)

"Customer Voice"


Customer Voice - Client Satisfaction Surveys
Youth Client Satisfaction Survey

Parent and/or Guardian Satisfaction Survey
 

 

"The Provider Hub"

 

Welcome to DCSD’s Provider Hub, which stores all information related to our Quality Assurance (QA) processes.  This website serves as the “hub” for providers to obtain and reference archived information related to DCSD’s expectations for quality.

 

With the support of our stakeholders and community partners as well as the guidance and technical assistance provided by the Juvenile Justice Reform & Reinvestment and Juvenile Detention Alternatives Initiatives, DCSD has developed and implemented a Continuous Quality Improvement (CQI) process. DCSD’s expectations for continuous improvement apply not only to our contracted providers but to our internal operations as well.

 

Our CQI values are:

Engagement

Individualized

Collaboration

Evidence Informed Practices

Data-driven

Cost-efficient

Sustainability

Quality Assurance/Quality Improvement

Change the Future of Youth

 

**NOTE: All QA-related items (i.e. Action Plans, Complaints, Suggestions, Policy & Procedure Sign-Off pages, etc.) should be submitted to DCSDQA@milwaukkeecountywi.gov – This does not apply to referrals for services and/or youth-specific information.  Please see our programs and services tab for that information or contact the Human Service Worker (HSW) directly.

 

DCSD CQI and other Resources

 

The Continuous Quality Improvement (CQI) Plan

The Provider Ambassador Program (PAP) Overview

DCSD Active Policies and Procedures (P & P)

DCSD Suggestion/Complaint Form

Archived Email Blasts to Providers

 

Archived Training and Informational Sessions

2016 YASI and Dispositional Matrix Informational Session

2016 Documentation Standards Training

2016 CQI Informational Session

2015 CQI Informational Session

 

 

Additional Provider Resources

 

 

Administrative Coordinator – Quality Assurance

De Shell Parker

414.257.5751

Quality Assurance Specialist

Rachael Specht

414.257.5729


2017 Provider Forum Meeting Dates
All meetings are held at SaintA - Franciscan Center
3939 N. 88 Street, Milwaukee, WI 53222 

1:00 P.M. - 2:30 P.M.

 

CLICK ON A MEETING DATE TO VIEW THE AGENDA

January - CANCELLED

Monday, March 20, 2017

Monday, May 8, 2017
(May 8th Mtg Cancelled for DCSD)

Monday, July 17, 2017

Monday, September 18, 2017

Monday, November 20, 2017


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