Program/Service Guidelines

The following is a list of the current Request For Proposal.  Click on the title to be linked to a page with more detail.

 

Provide telephone back up and after hour phone coverage between the hours of 5:30PM and 7:00AM on weekdays and full coverage during weekends for the Aging Resource Call Center.
 
Provide benefit specialist/legal services to older adults using at least five paralegals, with supervision and consultation from an attorney as required. Applicants must demonstrate the ability to provide legal services through experience and capacity to deliver legal assistance, including experienced staff and the capacity to provide: effective administrative and judicial representation, Provide support to other advocacy efforts and legal services to institutionalized, isolated, and homebound older persons. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Develop, promote, organize, maintain and provide educational, cultural, social, and recreational activities designed to lessen the isolation of Southeast Asian American elders, with emphasis on serving low-income older adults. Serve as a meal site for the Milwaukee County Senior Meal Program. Conduct outreach activities to identify culturally or physically isolated Southeast Asian American elders. Refer such persons to appropriate services provided through the Department on Aging and other public and private agencies, and assist such persons in taking advantage of benefits under programs for which they are eligible. Cooperate with, and assist the Department on Aging Information and Assistance Unit in its efforts to serve elderly members of Milwaukee County's Southeast Asian communities. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
The provider of this service must employ at least one full-time direct service worker to provide the following activities and services: act as an interpreter and advocate for non-English speaking Southeast Asian American elders for routine health care, special services (such as simple legal matters) and access to programs and services available to older adults. Conduct outreach activities to identify culturally or physically isolated Southeast Asian American older adults, referring such persons to appropriate services provided through the Department on Aging and other public and private agencies. Assist such persons in taking advantage of benefits under programs for which they are eligible. Cooperating with and assisting the Department on Aging's Information and Assistance Unit in its efforts to serve elderly members of Milwaukee County's Southeast Asian communities. Assist the Department on Aging and other agencies in gathering information regarding the overall needs of Milwaukee County's Southeast Asian American elders or specific communities of Southeast Asian American elders, cooperating with the Department on Aging and other agencies serving the elderly in receiving ongoing training in the programs and services available to older adults, including the eligibility and access requirements for these programs and services. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Plan, coordinate and enhance the voluntary outreach and supportive services provided to older adults by neighborhood and community organization, including religious congregations. Create neighborhoods of connection as demonstrated through Connecting Caring Communities. Such services are to include: identification of homebound, vulnerable older adults in need of supportive services; determination of specific services needed; provision of needed services or referral to appropriate agencies to provide these; and follow-up to see if needed services have been provided. Connect with neighborhood and community groups, including religious congregations and volunteer organizations, to utilize private resources, (foundation, businesses, etc.) to provide needed supportive services to older adults. Work with religious congregations to improve the quality of life for older adults. Provide outreach and direct supportive services that will be directed to older adults as a result of the applicant’s activities under this program. Facilitate and promote outreach activities and direct supportive services to isolated older adults who have the greatest economic and social need as defined by the Older Americans Act of 1965.
 
Provide a variety of direct counseling and community support services to families and caregivers of persons with Alzheimer’s disease and related disorders. Special emphasis working with culturally diverse communities, including assisting in the organization and functioning of support groups is required. Provider will regularly consult with representatives of Milwaukee County’s culturally diverse communities to advise the provider on the provision of outreach and direct services under this program. Applicants must be able to develop and conduct a variety of outreach activities to identify clients of culturally diverse backgrounds in need of program services, and also be prepared to refer clients to appropriate providers for other services the client may need an, assist clients in taking advantage of benefits under programs for which they are eligible.
 
Identify, develop, and increase employment opportunities for persons aged 60 or older. Provide the following core services to Milwaukee County Residents Age 60 and over: intake to determine eligibility for employment programs, resume and cover letter assistance, job search tools and skills training, information on the Mature Workers Resource Center (MWRC) and access to the MWRC Monthly Calendar of Activities, information and referrals to community resources, and outreach to increase awareness of available services. Provide either on-site and/or linkages to specialized training to provide older adults with marketable job skills and to prepare them for employment. All clients in need of this type of training will be given the information on options available to receive this training.
 
Provider will work effectively with the public and private sectors to access family caregiver resources and provide direct service to those under the AFCSP. Identify gaps in service and support and implement strategies for elimination of the gaps. Provider will maintain a caregiver network, including family caregiver agencies and support groups. Provider will increase the communities awareness of family caregiver issues and maintain a community-wide family caregiver outreach and support system as well as develop and maintain a family caregiver tool kit. 
 
Provide intensive casework counseling to older adults with developmental disabilities who have significant functional impairment and/or older adults who are the primary caregivers for persons with developmental disabilities, who have been identified in need of counseling because of cognitive difficulties, abuse, neglect, exploitation or crisis. The goal of this service is to maintain persons with developmental disabilities in the community in the least restrictive setting and to assist their caregivers in accessing needed services. Service is to include frequent and continuous assistance and/or intervention to assure that the client's basic daily needs are being met, including contacting and coordinating with other individuals and agencies to insure the client's well-being.
 
The intent of the CM/D:HDM is to provide one hot nutritious meal per day to maintain or improve the nutritional status of eligible homebound elders. (Actual meal preparation, packing, and transportation to dispatch sites shall be the responsibility of caterer(s) selected by MCDA. Meal preparation, packaging, and transportation to the dispatch sites shall be “bid” according to the policies and procedures of the Procurement Division of the Milwaukee County Department of Administration. A contract(s) will be awarded to food caterer(s) who meet the standards and specifications according to Milwaukee County procedures and policies). Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Provide Late Life Counseling to Milwaukee County's older adults. The primary goal of LLC is the amelioration of stress in the older adult with the improvement of coping mechanisms. Special areas of concern will include: isolation and loneliness, depression, physical and mental decline, separation anxiety and loss, fear of death, changing role and self-concept, changes in interpersonal relationships, prejudice against the ages, and financial problems.Treatment will take place in the client's home. The primary method of treatment is individual counseling provided by a social worker. Ongoing counseling may include sessions with caregivers/family members in the home or elsewhere to focus on coping with the needs of the homebound person.
 
The Senior Meal Program provides hot nutritious meals to groups of eligible older adults in community settings throughout Milwaukee County. The intended purpose of the program is to improve participants’ lives by providing healthy meals, and by providing opportunities for social, educational and recreational activities. These community settings are generally within senior centers, elderly housing complexes and churches. These facilities act as hosts for the program through established memorandums of agreement with MCDA. The contracted service provider must act as a liaison between the management of these facilities and the MCDA, but is not responsible for the associated operational costs of these host facilities. For the meals, caterers provide food and supplies to the dining locations through established contracts with MCDA. The contracted service provider must act as a liaison between MCDA and the caterers, but are not responsible for the costs of the food and supplies for the meal service.
Site allocations are solely at the discretion of MCDA, and it is the intent of MCDA to contract with one agency for site supervision services at the following selected site(s): McGovern Park Senior Center, Rose Park Senior Center, South Milwaukee Senior Center, Warnimont Kelly Center, Washington Park Senior Center, West Allis Senior Center, Wilson Park Senior Center, and OASIS.
Program activities which the applicants must provide include, but are not limited to site management, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy, and site monitoring.
 
The Senior Meal Program provides hot nutritious meals to groups of eligible older adults in community settings throughout Milwaukee County. The intended purpose of the program is to improve participants' lives by providing healthy meals, and by providing opportunities for social, educational and recreational activities. These community settings are generally within senior centers, elderly housing complexes and churches. These facilities act as hosts for the program through established memorandums of agreement with MCDA. The contracted service provider must act as a liaison between the management of these facilities and MCDA, but is not responsible for associated operational costs of these host facilities. For the meals, caterers provide food and supplies to the dining locations through established contracts with MCDA. The contracted service provider must act as a liaison between MCDA and the caterers, but are not responsible for the costs of the food and supplies for the meal service.
Site allocations are solely at the discretion of MCDA, and it is the intent of MCDA to contract with one agency for site supervision services at the following selected site(s): Arlington Court, Ascension Lutheran, Franklin City Hall Community Center, Bethesda Community Center, Beulah Brinton, College Court, Lois and Tom Dolan Community Center, Lapham Park, Elks Lodge # 46, Convent Hill, and St. Aloysius.
Program activities which the applicants must provide include, but are not limited to, site management, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy and site monitoring.
 
Applicants must provide program activities at the Hart Park Senior Center including, but not limited to: nutrition site management, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy, and site monitoring. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Program activities which the applicants must provide include, but are not limited to: nutrition site management at Lakeside Senior Enrichment Center, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy, and site monitoring. Lakeside Senior Enrichment Center will be a sole source provider for their own catered kosher meals and will be held to the standards as described in the attached 2014 specifications for Weekday Catered Meals for the Senior Meal Program. Menus are to be written by Lakeside Senior Enrichment staff, however, require prior approval from the Senior Meal Program Director to monitor compliance with the Older Americans Act Meal Program Requirements. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Program activities which the applicants must provide include, but are not limited to: nutrition site management at Milwaukee Christian Center, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy, and site monitoring. This meal site features an Asian Style Menu prepared on site. The 2014 Program guidelines and specifications for Nutrition Sites must be addressed within the proposal submitted in order to demonstrate that requirements will be met to operate a meal site. A separate budget is to be submitted for the catering component of this contract. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Provide outreach and program information to LGBT older adults. Work effectively to meet the unique service needs of LGBT older adults. Provide educational programs to service providers within the Milwaukee community about the unique needs of LGBT older adults. Coordinate this program with other agencies providing services to LGBT persons, particularly for client referrals. Coordinate this program with the Department on Aging case managers and community partners when needed. Demonstrate strategies for resource development and fundraising to enhance programs. Assist clients in taking advantage of benefits under other programs. Implement educational programs and forums for groups of LGBT older adults, (such as the Sage/Milwaukee general membership); designed to increase awareness and knowledge of available services, benefits, and programs for older adults. Include access to information, links and support for LGBT older adults through an agency website. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Provide outreach activity/service as an essential component linking elderly individuals with needed long term care support. Outreach is defined as an array of activities and services designed to make known to the public information regarding long term support services as well other social, health and informational supports. Outreach activity or service will essentially consist of identifying elderly residents of public housing who have long term care needs and referring them to the long term care system, and identifying elderly residents who have health or social concerns which place them at risk for entry into the long term care system and provide to them wellness, health promotion, disease prevention and educational programming designed to prevent or postpone the development of long term care needs.
 
The provider of Programs in Clinton and Bernice Rose, McGovern Park, Washington Park, Wilson Park, and Lawrence P. Kelly Senior Centers must provide a comprehensive program of services and activities for older adults. Operation and maintenance of the centers’ buildings shall be in accordance with the agreements and understandings between Department on Aging and Department of Parks, Recreation and Culture. Should an applicant be chosen to provide Programs in these Senior Centers, these agreements shall be incorporated by reference in any contract between the applicant and Milwaukee County, and shall serve as requirements for the provision of services under such contract. Applicants must apply for the full amount of the funds allocated for this program. Applications for a portion of the funding will not be accepted.
 
Provider of programs in Minority Senior Centers will develop, promote, and maintain recreational, social, cultural and educational programs designed to less the isolation of low-income minority older adults. Provide meal site supervision for the Milwaukee County Senior Meal Program. Provide information and assistance to older adults seeking to obtain needed services. Provide outreach services, including: making home visits in neighborhoods adjacent to the center to identify older adults who might benefit from the center's activities and vulnerable, homebound older adults in need of services; determining the specific services they need; referring such persons to appropriate agencies; and following up to see if needed services have been provided.
The Senior Meal Program provides hot nutritious meals to groups of eligible older adults in community settings throughout Milwaukee County. The intended purpose of the program is to improve participants’ lives by providing healthy meals, and by providing opportunities for social, educational and recreational activities. These community settings are generally within senior centers, elderly housing complexes and churches. These facilities act as hosts for the program through established memorandums of agreement with MCDA. The contracted service provider must act as a liaison between the management of these facilities and the MCDA, but is not responsible for the associated operational costs of these host facilities. For the meals, caterers provide food and supplies to the dining locations through established contracts with MCDA. The contracted service provider must act as a liaison between MCDA and the caterers, but are not responsible for the costs of the food and supplies for the meal service.
 
Provider of programs for the United Community Center - Senior Center will develop, promote, and maintain recreational, social, cultural educational programs designed to lessen the isolation of low-income minority older adults. Provide meal site supervision for the Milwaukee County Senior Meal Program. Provide Information and Assistance to older persons seeking to obtain needed services. Provide outreach services, including: making home visits in neighborhoods adjacent to the center to identify older adults who might benefit from the center's activities and vulnerable, homebound older adults in need of services; determining the specific services they need; referring such persons to appropriate agencies; and following up to see if needed services have been provided.
 
Program activities which the applicants must provide include, but are not limited to: site management, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy, and site monitoring. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Program activities which the applicants must provide include, but are not limited to site management, food service, social service activities, special events, record keeping and program data information collection and compilation, advocacy, and site monitoring. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.
 
Provide Shopping and Errand Services to increase the independence of frail older adults by enabling them to remain in their own homes. Perform shopping and errand services for homebound clients. The service area is limited to the geographic boundaries of Milwaukee County, unless approved in advance by the Department on Aging contract manager. Provide program administration, scheduling of shopping and errand services,vehicle maintenance,maintaining and verifying of drivers' and vehicle licenses, and develop strategies for targeted outreach to racial and ethnic minorities.
 
Provide Telephone Reassurance Services to Milwaukee County’s older adults who are unable to receive Telephone Reassurance Services through any agency and who are currently not receiving other daily services such as Home Delivered Meals, etc. Applicant must apply for the full amount of funds allocated for this program. Applicant must be able to administer the entire program without subcontracting. See guidelines for detailed description of services and requirements, including whether matching funds are required.